Job summary
Job post source
This job is directly from SSA Group
Job overview
The Food Service Operations Manager at SSA Group oversees food service operations at cultural attractions, ensuring high-quality guest experiences and operational excellence.
Responsibilities and impact
The manager leads and motivates staff, manages hiring and training, oversees food service quality and safety, handles financial and inventory processes, maintains equipment and facilities, and supports sustainability and community engagement efforts.
Compensation and benefits
The position is full-time and exempt with compensation based on experience and education, offering flexible vacation, medical, dental, vision, life insurance, 401(k) with 15% company match after one year, disability coverage, paid parental and bereavement leave, a monthly cell phone stipend, and accrued sick leave per state law.
Experience and skills
Candidates need at least two years of operations management experience, ServSafe or Food Handling certification, strong leadership, communication, problem-solving, financial management skills, and physical ability to perform job duties; all education backgrounds are eligible, and candidates must be 18 or older.
Work environment and culture
SSA Group emphasizes inclusivity, sustainability, innovation, and community engagement, fostering a supportive and diverse work environment with a family-oriented approach.
Company information
SSA Group partners with zoos, aquariums, museums, and cultural attractions across the U.S. to enhance dining and retail experiences, with 50 years of industry experience focused on sustainability and innovation.
Application process
Applications are accepted on a rolling basis via the SSA Group website until the position is filled.
Unique job features
The role includes unique responsibilities like integrating sustainability and conservation efforts into operations and community engagement, with a focus on customized best practices for each partner.
Company overview
SSA Group is a leading provider of visitor services, retail, and food and beverage operations for cultural attractions such as zoos, aquariums, museums, and botanical gardens. They generate revenue through partnerships with these institutions, offering tailored guest experiences and managing on-site amenities. Founded in 1971, SSA Group has a rich history of enhancing visitor engagement and supporting the missions of their partner institutions through innovative solutions and exceptional service.
How to land this job
Tailor your resume to emphasize leadership experience in food service operations, including team building, staff training, and performance management, as these are key responsibilities for the Food Service Operations Manager at SSA Group.
Highlight your skills in operational management such as scheduling, financial oversight, inventory control, and vendor relations, reflecting the job's focus on managing budgets, payroll, and vendor payments.
Apply through multiple platforms including SSA Group's corporate website (thessagroup.com) and LinkedIn to maximize your application visibility and ensure you don't miss any opportunities.
Connect with current SSA Group employees in food service or operations management on LinkedIn to gain insights about the role and company culture; use ice breakers like commenting on SSA Group’s commitment to sustainability or asking about their experience with SSA’s EXTRA Guest Service standards.
Optimize your resume for ATS by incorporating keywords from the job description such as 'food service operations,' 'team leadership,' 'financial management,' 'staff training,' 'customer service,' and 'sustainability initiatives' to improve your chances of passing automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate the application process, tailor your resume for ATS, identify multiple application sites, and find relevant LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.