Job summary
Job post source
This job is directly from GM Performance Power Units
Job overview
The Desktop Support Technician role at GM Performance Power Units involves providing hands-on technical support to maintain and troubleshoot desktop hardware, software, and peripherals, ensuring smooth IT operations in a high-performance environment.
Responsibilities and impact
The technician will provide first-line support, diagnose and resolve hardware and software issues, install and upgrade systems, assist with device deployment, maintain records, collaborate with IT teams, ensure policy compliance, and train end-users.
Experience and skills
Candidates should have 3-5 years of IT desktop support experience, strong troubleshooting skills, knowledge of Windows 10/11, Office 365, virtual environments, Active Directory, networking fundamentals, and excellent communication skills; certifications and relevant degrees are preferred.
Work environment and culture
The company values collaboration, adaptability, continuous learning, and a customer service-oriented approach in a fast-paced, high-performance environment.
Company information
GM Performance Power Units is a dynamic company focused on high-performance power units, emphasizing cutting-edge technology and growth.
Job location and travel
The position is full-time onsite at the Concord, NC facility.
Application process
Applicants must be direct hires; the company is not accepting applications from recruiting firms and requires compliance with U.S. export control laws.
Unique job features
The role offers unique exposure to a high-performance, manufacturing-related IT environment with opportunities to work on advanced technical support and infrastructure projects.
Company overview
GM Performance Power Units is a division of General Motors specializing in the design, development, and production of high-performance engines and propulsion systems for various applications, including motorsports, specialty vehicles, and advanced automotive technologies. The company generates revenue by supplying cutting-edge powertrain solutions to racing teams, automotive manufacturers, and enthusiasts, leveraging GM's engineering expertise and innovation. Historically, GM has been a leader in automotive performance, and this division reflects its commitment to pushing the boundaries of power and efficiency. Candidates should note GM's focus on sustainability and electrification, as the company integrates advanced technologies like hybrid and electric powertrains into its performance lineup.
How to land this job
Tailor your resume to highlight your 3-5 years of IT desktop support experience, emphasizing troubleshooting skills with Windows 10/11, Office 365, and virtual environments like Hyper-V or VMware.
Focus on detailing your knowledge of Windows Active Directory, Azure AD/Entra, Intune, multi-factor authentication, and networking fundamentals such as TCP/IP and VPN to align with the job requirements.
Apply through multiple platforms including GM Performance Power Units' official corporate careers page and LinkedIn to maximize your application visibility.
Connect with IT team members or hiring managers at GM Performance Power Units on LinkedIn, using ice breakers like commenting on their recent IT infrastructure projects or asking about their experience supporting high-performance environments.
Optimize your resume for ATS by integrating keywords from the job description such as 'desktop support,' 'Windows 11 troubleshooting,' 'IT asset management,' and 'customer service-oriented approach' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through various channels, tailor your resume for ATS, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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