Job summary
Job post source
This job is directly from Birge & Held
Job overview
The Customer Experience Associate at Birge & Held plays a key role in delivering exceptional service to prospective and current residents, fostering relationships, and ensuring smooth community operations in multifamily housing.
Responsibilities and impact
The role involves building relationships with prospects, understanding resident needs, resolving resident concerns, collaborating with sales and leasing teams, managing leasing data, and supporting community events and administrative tasks.
Compensation and benefits
The position offers competitive compensation, bonus plans, retirement plans, medical, dental, vision, and life insurance, paid holidays and time off including a birthday holiday, and a collaborative team environment.
Experience and skills
Candidates should have at least one year of customer service or sales experience, strong interpersonal and communication skills, proficiency in property management software and CRM tools, and a proactive, solutions-driven mindset.
Career development
The company supports professional development and continued learning opportunities within a growing and productive environment.
Work environment and culture
Birge & Held fosters a collaborative, progressive culture emphasizing leadership, passion for people, innovation, and a commitment to community transformation.
Company information
Birge & Held is a multifamily housing company focused on investing in communities to transform lives, emphasizing leadership, collaboration, and innovation.
Job location and travel
The position is based in Kansas City, MO, supporting multifamily communities with 130-200 units.
Unique job features
The role is distinguished by its focus on community engagement, integrated collaboration with offsite sales teams, and use of property management software for data-driven performance tracking.
Company overview
Birge & Held is a national private equity real estate investment firm headquartered in Indianapolis, Indiana. Founded in 2008, the company specializes in multifamily commercial real estate, providing services such as property management, real estate investment, and construction. Birge & Held manages over 125 residential properties across 16 states, focusing on enhancing communities through strategic investments. The firm generates revenue through real estate acquisitions, development, and management, positioning itself as a significant player in the apartment real estate sector.
How to land this job
Position your resume to highlight your customer service and relationship-building skills, emphasizing your experience in handling customer inquiries, resolving concerns, and supporting leasing processes to align with Birge & Held's focus on exceptional resident and prospect experiences.
Emphasize your proficiency with property management software like Onesite or Yardi, your ability to manage data and reports on leasing and resident satisfaction, and your communication skills, both verbal and written, as these are key to success in this role.
Apply through multiple platforms including Birge & Held's corporate careers page, LinkedIn, and other job boards where the position is posted to maximize your chances of being noticed by recruiters.
Connect on LinkedIn with current employees in Birge & Held’s multifamily leasing or customer experience teams; start conversations by referencing your shared interest in multifamily housing or asking about how the team fosters resident engagement and community building.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'property management software,' 'leasing,' 'resident satisfaction,' 'relationship building,' and 'data management' to ensure your resume passes initial automated screenings.
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