Job summary
Job post source
This job is directly from Veterinary Service, Inc.
Job overview
The Customer Service Representative role at Veterinary Service, Inc. supports sales growth and customer satisfaction by assisting outside sales and managing customer interactions primarily with dairy farmers in the Midwest.
Responsibilities and impact
The role involves handling inbound customer calls, processing orders and transactions, supporting outside sales, managing customer records in CRM, promoting services and products, resolving order issues, mentoring new CSRs, and contributing to a positive work environment.
Compensation and benefits
The position offers a competitive wage, full benefits package, and occasional overtime as needed, with work performed in the office Monday through Friday from 8-5pm.
Experience and skills
Candidates should have a 2-4 year degree or equivalent experience, preferably in agriculture or animal science, strong sales success, excellent communication and interpersonal skills, computer proficiency, and the ability to handle difficult customers; Spanish or other language skills are a plus.
Career development
Opportunities include mentoring new employees, participating in company-sponsored educational sessions, and professional growth through continued education.
Work environment and culture
The company values initiative, teamwork, respect, good communication, and a customer-focused attitude, fostering a quality work environment guided by company policies and standards.
Company information
Veterinary Service, Inc. is a company serving dairy farmers in the Midwest, focusing on animal health products and services, with a commitment to customer satisfaction and sales growth.
Team overview
The CSR works under the Inside Sales Manager and collaborates closely with outside sales representatives and other team members to support customer needs and sales objectives.
Job location and travel
The job is located at 1240 Green Valley Road, Beaver Dam, WI 53916, with work performed in the office and occasional overtime required.
Unique job features
This role uniquely combines customer service with sales support in the agricultural sector, requiring product knowledge and a farming background to effectively serve dairy farmer clients.
Company overview
Veterinary Service, Inc. specializes in providing comprehensive veterinary care and medical services for pets and livestock. They generate revenue through a combination of routine check-ups, surgical procedures, diagnostic services, and the sale of pet medications and supplies. Founded in the early 2000s, the company has grown to become a trusted name in animal healthcare, known for its state-of-the-art facilities and compassionate care. They also offer specialized services such as emergency care and advanced surgical options, making them a one-stop solution for all veterinary needs.
How to land this job
Tailor your resume to emphasize customer service skills, experience with inbound calls, and proficiency in order entry and CRM systems, as these are core to the Customer Service Representative role at Veterinary Service, Inc.
Highlight any background or knowledge related to agriculture, animal science, or farming, especially experience working with dairy farmers or similar clients, to align with the job's customer base and product knowledge requirements.
Apply through multiple platforms including Veterinary Service, Inc.'s corporate career site and LinkedIn to maximize your chances of being seen by recruiters and hiring managers.
Connect with current employees in the inside sales or customer service divisions at Veterinary Service, Inc. on LinkedIn, using ice breakers like asking about their experience working with dairy farmer clients or inquiring how they promote the Professional Service Team and value-added services.
Optimize your resume for ATS by including keywords such as 'customer service,' 'order entry,' 'CRM,' 'sales support,' 'dairy farming,' and 'product knowledge' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and improving your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.