Job summary
Job post source
This job is directly from Envision Radiology
Job overview
The Patient Outreach Representative at Envision Radiology is responsible for interacting with patients to schedule appointments and support the company's scheduling optimization efforts in a remote, high-volume contact center environment.
Responsibilities and impact
The role involves contacting unscheduled patients to pre-register and schedule them, conducting pre-registration and clinical screening, communicating insurance and payment information, triaging calls, and supporting company initiatives to deliver quality service.
Compensation and benefits
The position offers health benefits including medical, dental, vision, life insurance, a company-matched 401k plan, an employee stock ownership plan, paid time off, paid holidays, and an employee assistance program.
Experience and skills
Candidates should have at least three years of customer service experience, preferably in healthcare, be detail-oriented, self-motivated, able to navigate multiple computer systems, work well in a fast-paced team environment, and possess strong communication skills with a professional demeanor. A high school diploma or equivalent is required.
Work environment and culture
The company promotes a friendly, caring culture with a focus on exceptional service, teamwork, and operational excellence, supporting employees with reasonable accommodations and emphasizing compliance and ethical conduct.
Company information
Envision Radiology is a healthcare company specializing in radiology services, committed to equal opportunity employment and compliance with federal, state, and local laws.
Job location and travel
This is a remote position with no travel required, operating in a virtual work environment.
Unique job features
The job is distinguished by its remote work setting, focus on patient interaction in a high-volume contact center, and involvement in scheduling optimization efforts within a healthcare context.
Company overview
Envision Radiology is a prominent provider of diagnostic imaging services, specializing in MRI, CT, X-ray, ultrasound, and mammography. Founded in 2000, the company has expanded significantly, operating numerous outpatient imaging centers across the United States. They generate revenue through patient services, insurance reimbursements, and partnerships with healthcare providers. Envision Radiology is known for its commitment to high-quality imaging, patient-centric care, and advanced technology, making it a leader in the diagnostic imaging industry.
How to land this job
Position your resume to highlight your strong customer service experience, especially within healthcare settings, emphasizing your ability to handle high-volume, fast-paced environments with empathy and professionalism.
Focus on showcasing your communication skills, organizational abilities, and problem-solving aptitude, as these are critical competencies for the Patient Outreach Representative role at Envision Radiology.
Apply through multiple channels such as Envision Radiology’s corporate careers page, LinkedIn job postings, and reputable healthcare job boards to maximize your application visibility.
Connect with employees in the patient outreach or contact center teams at Envision Radiology on LinkedIn; start conversations by commenting on their recent posts or asking about their experience working remotely in this role to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description like 'patient scheduling,' 'pre-registration,' 'insurance communication,' 'customer service,' and 'team collaboration' to ensure your resume passes initial screenings.
Consider using Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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