Job summary
Job post source
This job is directly from Payroc
Job overview
The Field Service Technician at Payroc is responsible for on-site troubleshooting, repair, and installation of payment solutions, playing a key role in maintaining customer satisfaction and supporting deployment projects.
Responsibilities and impact
The technician will perform maintenance, troubleshooting, and repairs on POS systems, handle installations and upgrades, interact with customers to resolve issues, provide training, escalate problems as needed, and travel frequently within Southern California including rotating Sunday support.
Experience and skills
Candidates should have 1-2 years of related experience or technical training in POS or related fields, intermediate computer and POS hardware knowledge, and preferably technical certifications like A+, N+, MCP, or MCSE; Aloha Software experience is preferred.
Work environment and culture
Payroc emphasizes equal employment opportunity, a discrimination-free workplace, and reasonable accommodations for disabilities, fostering a professional and respectful work environment.
Job location and travel
The role requires up to 75% travel within Southern California, with work dispatched from home or local offices, including some nights, weekends, and holidays.
Unique job features
The position involves hands-on technical work with POS systems, a rotating on-call schedule, and requires strong customer service and communication skills.
Company overview
Payroc is a global payments processing company that provides integrated payment solutions for businesses of all sizes. They make money by offering a range of services including credit card processing, point-of-sale systems, and payment gateway solutions, earning revenue through transaction fees and service subscriptions. Founded in 2003, Payroc has grown through strategic acquisitions and partnerships, expanding its footprint in North America and internationally. Key historical milestones include the merger with Integrity Payment Systems in 2018 and the acquisition of iTransact in 2019, enhancing their technological capabilities and market reach.
How to land this job
Tailor your resume to highlight hands-on experience with POS system installation, troubleshooting, and repair, emphasizing your technical aptitude and customer service skills as outlined in the job description.
Focus on showcasing your ability to work independently, manage multiple projects simultaneously, and maintain professionalism under time constraints, which are critical for this Field Service Technician role.
Apply through multiple platforms including Payroc's official corporate careers page and LinkedIn to maximize your exposure to recruiters and hiring managers.
Connect with current Payroc employees in the Field Service or POS divisions on LinkedIn; start conversations by asking about their experience with Payroc's payment solutions or seeking advice on succeeding in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'POS system troubleshooting', 'installation support', 'customer satisfaction', 'technical aptitude', and 'Microsoft operating systems'.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and locate relevant LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking effectively.
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