Job summary
Job post source
This job is directly from Brasfield & Gorrie, LLC
Job overview
The IT Support Technician I at Brasfield & Gorrie, LLC serves as the first point of contact for technical assistance, playing a key role in providing exceptional IT support to employees and enhancing user experience.
Responsibilities and impact
The technician will triage, troubleshoot, and resolve IT issues via phone, email, and ticketing systems, provide remote support to jobsites and offices, collaborate with internal teams, assist with onboarding, maintain IT systems, manage support tickets, and create knowledge management articles.
Experience and skills
Requires a bachelor's degree in MIS, IT, or related field and 1-3 years of customer-focused IT support experience, with proficiency in Windows OS and Microsoft Office preferred; strong communication, problem-solving, and customer service skills are essential.
Work environment and culture
The company values exceptional service, business partnership, continuous improvement, professionalism, and a proactive, customer-focused approach in a supportive and collaborative environment.
Company information
Brasfield & Gorrie, LLC is a construction company with corporate offices in Atlanta, GA, and Birmingham, AL, committed to shaping the future of workplace technology and delivering outstanding support.
Team overview
The role is part of the Service Desk team, working closely with HR, hiring managers, office IT technicians, and internal teams to ensure smooth IT operations and support.
Job location and travel
The position is based on-site at the corporate office in either Atlanta, Georgia or Birmingham, Alabama, with responsibilities including remote support to construction jobsites.
Unique job features
The job offers a unique opportunity to support both corporate and construction jobsite employees, engage in trend analysis for IT improvements, and contribute to onboarding and knowledge management processes.
Company overview
Brasfield & Gorrie is a leading construction firm specializing in general contracting, design-build, and construction management. They generate revenue by undertaking large-scale projects across various sectors, including healthcare, commercial, institutional, and industrial construction. Founded in 1964, the company has grown to become one of the largest privately held construction firms in the United States, known for its commitment to safety, quality, and innovation. Key historical milestones include significant projects like the Mercedes-Benz Stadium in Atlanta and the UAB Women & Infants Center in Birmingham.
How to land this job
Position your resume to highlight your experience in customer-focused IT support roles, emphasizing your ability to deliver exceptional service through phone, email, and ticketing systems as described in the job description.
Focus on showcasing your skills in troubleshooting, remote assistance, and collaboration with internal teams to resolve IT issues efficiently, as well as your proactive problem-solving and critical thinking abilities.
Apply through multiple channels including Brasfield & Gorrie’s corporate careers site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect on LinkedIn with current IT Service Desk team members or other IT professionals at Brasfield & Gorrie, using ice breakers like asking about their experience with the company’s IT support culture or how they handle high-pressure situations in the Service Desk.
Optimize your resume for ATS by incorporating keywords such as 'technical assistance,' 'ticketing system,' 'remote support,' 'Windows OS,' and 'Microsoft Office,' ensuring it aligns closely with the job description to pass initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application platforms, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and further professional development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.