Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Front Office Manager at Philadelphia International Airport oversees the daily operations of the Front Desk, ensuring high levels of guest satisfaction and compliance with company standards.
Responsibilities and impact
Key responsibilities include hiring and training staff, addressing guest concerns, managing Front Desk operations, and resolving customer issues effectively.
Experience and skills
Candidates should have experience in hotel front desk management, strong communication skills, and the ability to handle customer conflicts with patience and diplomacy.
Work environment and culture
The company emphasizes customer satisfaction, teamwork, and maintaining a professional demeanor at all times.
Company information
Philadelphia International Airport serves as a major hub for air travel, providing essential services and facilities to travelers.
Company overview
Philadelphia International Airport (PHL) is a major airport serving the Philadelphia metropolitan area, providing domestic and international flights. It generates revenue through various streams, including airline fees, passenger services, retail concessions, and parking facilities. Established in 1940, PHL has grown to become one of the busiest airports in the United States, playing a crucial role in regional transportation and economic development. The airport is operated by the City of Philadelphia's Division of Aviation and continually invests in infrastructure improvements to enhance passenger experience and operational efficiency.
How to land this job
Position your resume to showcase your experience in front office management, emphasizing skills in hiring, training, and performance evaluations, which are crucial for the Front Office Manager role at PHL.
Highlight your ability to respond to guest requests and resolve issues effectively, as guest satisfaction is a key focus of this position.
Apply through multiple channels including the Philadelphia International Airport corporate site and LinkedIn to maximize your chances of being noticed for this role.
Connect with individuals in the hospitality division at PHL on LinkedIn to gather insights about the position; consider ice breakers like asking about their experience at PHL or discussing recent industry trends.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'guest satisfaction,' 'staff training,' and 'operational compliance' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and directed to the right channels while saving you valuable time during your job search.
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