Job summary
Job post source
This job is directly from First Commonwealth Bank
Job overview
The Financial Solutions Specialist I at First Commonwealth Bank is responsible for improving customers' financial lives by delivering excellent service and providing financial solutions to personal and business customers.
Responsibilities and impact
The role involves protecting customer privacy and security, processing transactions, mitigating risk, growing and deepening consumer relationships through calls and marketing, personal development through training and sales frameworks, and ensuring a superior customer experience aligned with the bank's mission and values.
Experience and skills
Candidates need a high school diploma or equivalent, at least two years of client-centric sales experience with a proven record of exceeding goals, strong communication and relationship-building skills, technological proficiency, and a valid driver's license with willingness to travel regionally.
Compensation and benefits
The position offers quarterly sales and service incentives; other specific salary and benefits details are not provided.
Career development
The role includes personal development opportunities such as progressing through the Pathways program, learning sales frameworks like BUILD and BUILD 2.0, and becoming a subject matter expert on digital products.
Work environment and culture
The company culture emphasizes customer service excellence, mission-driven work, teamwork, integrity, and continuous learning in a dynamic environment.
Company information
First Commonwealth Bank focuses on improving financial lives through customer service and financial solutions, operating with a strong mission and core values.
Team overview
The candidate will work within the Financial Solutions Center team, collaborating with managers and colleagues to support smooth operations and customer service.
Job location and travel
The job requires regional travel and likely takes place in the bank's centers; specific office location details are not provided.
Unique job features
The role features a strong focus on compliance, customer privacy, and security, with incentives tied to sales and service performance, and a structured personal development path.
Company overview
First Commonwealth Bank is a financial institution headquartered in Indiana, Pennsylvania, offering a wide range of banking services including personal and business banking, loans, wealth management, and insurance. The bank generates revenue through interest on loans, fees for services, and investment income. Established in 1934, it has grown through strategic acquisitions and a focus on community-oriented banking, maintaining a strong presence in Pennsylvania and Ohio.
How to land this job
Position your resume to highlight your client-centric sales experience, emphasizing your ability to exceed goals and deliver exceptional customer service in dynamic environments at First Commonwealth Bank.
Focus on showcasing your operational compliance skills, including cash handling, fraud alertness, and adherence to banking policies, which are critical for the Financial Solutions Specialist I role.
Apply through multiple channels such as First Commonwealth Bank's corporate career site, LinkedIn, and other job boards to maximize your application visibility for this position.
Connect with current employees in the Financial Solutions Center or related divisions on LinkedIn; start conversations by asking about their experience with the Pathways progression or how they implement the Customer Service Promise in daily operations.
Optimize your resume for ATS by incorporating keywords like 'customer service,' 'compliance,' 'cash handling,' 'sales goals,' 'relationship building,' and 'digital banking products' to ensure it passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on interview preparation and personal development.
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