Job summary
Job post source
This job is directly from RATP Dev USA
Job overview
The Customer Service Representative role at RATP Dev USA involves providing excellent service to transit passengers, enhancing their experience and supporting the company's mission of reliable and efficient public transportation.
Responsibilities and impact
The representative will assist passengers with inquiries, handle complaints professionally, maintain a clean work environment, collaborate with team members, and perform related duties to ensure efficient service delivery.
Compensation and benefits
The position offers competitive pay at $17.94 per hour, Monday to Friday 8am-5pm shifts, with opportunities to work in a supportive team and gain experience in the transportation industry.
Experience and skills
Candidates should have a high school diploma or equivalent, preferably some customer service experience, strong communication and interpersonal skills, flexibility to work varied hours including weekends and holidays, and good problem-solving abilities.
Career development
This role provides valuable experience in the transportation industry and the chance to work with a dynamic team, supporting professional growth in customer service and transit operations.
Work environment and culture
RATP Dev USA promotes a supportive and diverse work environment with flexible hours to balance work and personal life, emphasizing teamwork and customer satisfaction.
Company information
RATP Dev USA operates public transportation services in Winston-Salem, NC, focusing on reliable, safe, and efficient transit solutions to improve community mobility and quality of life.
Team overview
The candidate will join a dynamic and supportive team at WSTA, collaborating closely to deliver excellent customer service to passengers.
Job location and travel
The job is located in Winston-Salem, NC, with standard office hours Monday through Friday from 8am to 5pm.
Unique job features
The role offers flexible part-time hours and the opportunity to positively impact the community by assisting transit passengers directly.
Company overview
RATP Dev USA is a subsidiary of the French-based RATP Group, specializing in the operation and maintenance of public transportation systems. They provide services across various modes of transit, including bus, rail, and streetcar networks, primarily in North America. The company generates revenue through long-term contracts with municipalities and transit authorities, ensuring efficient and reliable transit solutions. Established in 2002, RATP Dev USA leverages its parent company's extensive experience in global transit operations to enhance local transit systems.
How to land this job
Tailor your resume to emphasize your strong communication and interpersonal skills, highlighting any previous customer service experience to align with RATP Dev USA's focus on excellent passenger interaction.
Showcase your problem-solving abilities and attention to detail, as these are critical for resolving customer complaints and ensuring a positive experience for transit users.
Apply through multiple channels such as the RATP Dev USA corporate website, the WSTA careers page, and LinkedIn to maximize your chances of being noticed for the Customer Service Representative role.
Connect with current Customer Service Representatives or team members at RATP Dev USA on LinkedIn, using ice breakers like complimenting their commitment to community service or asking about their experience balancing flexible work hours.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'problem-solving,' 'communication skills,' 'flexible hours,' and 'team collaboration' to pass automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate the application process, ensuring your resume is tailored, applications are submitted through the best channels, and relevant LinkedIn connections are identified, allowing you to focus more on preparing for interviews and networking.
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