Job summary
Job overview
The Director of Retail Support at Citadel Credit Union leads retail operations managers and support specialists to enhance branch operations and member satisfaction.
Responsibilities and impact
The role involves managing retail support functions, leading and developing teams, driving process improvements, ensuring regulatory compliance, supporting branch expansions, championing digital transformation, collaborating across departments, and managing UAT testing for retail systems.
Experience and skills
Requires a Bachelor's degree in Business Administration or related field, preferably a Master's, with over 10 years in retail banking including 5 years in leadership, strong knowledge of credit union products and regulations, UAT testing proficiency, and strong communication skills.
Company information
Citadel Credit Union is a financial institution focused on member service and operational excellence in retail banking.
Team overview
The candidate will oversee a team of retail operations managers and survivor support specialists focused on branch support and operations.
Company overview
Citadel Credit Union is a member-owned financial cooperative that provides a range of banking services, including savings and checking accounts, loans, credit cards, and investment options. Established in 1937, Citadel has grown to serve over 200,000 members, primarily in the Greater Philadelphia area. The credit union generates revenue through interest on loans, fees for various services, and returns on investments. Citadel is known for its community involvement and commitment to financial education, offering numerous resources and programs to help members achieve financial stability.
How to land this job
Tailor your resume to highlight leadership experience in retail banking operations, emphasizing your ability to manage teams and drive operational excellence aligned with business objectives at Citadel Credit Union.
Focus on showcasing skills in process improvement, compliance with banking regulations such as NCUA and BSA/AML, and experience in digital transformation initiatives within retail banking environments.
Apply through Citadel Credit Union’s corporate career site and LinkedIn to maximize your exposure and ensure your application is seen by multiple reviewers.
Connect with current employees in the Retail Operations or Support divisions on LinkedIn; use ice breakers like commenting on recent branch innovations or asking about the team’s approach to member satisfaction and operational challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'retail operations management,' 'UAT testing,' 'process improvement,' 'compliance,' and 'member service delivery' to improve your chances of passing initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the Director of Retail Support role at Citadel Credit Union.
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