Job summary
Job post source
This job is directly from Cencora
Job overview
The Client Services Specialist at Cencora provides remote support for the InfoDive system, ensuring client satisfaction and resolving issues to improve healthcare processes.
Responsibilities and impact
The role involves providing product support via phone and online, customer training, troubleshooting, documenting client incidents, escalating issues, collaborating with sales, and maintaining customer relationships.
Compensation and benefits
The salary range is $86,500 to $123,860 annually, with benefits including medical, dental, vision care, family support programs, paid leave, and professional development opportunities.
Experience and skills
Requires at least four years of medical practice experience, a bachelor's degree or equivalent experience, knowledge of Medicare Part B, payer billing, practice management software, strong analytical and communication skills, and proficiency in Microsoft Office.
Career development
Cencora offers various training programs, professional development resources, mentorships, and employee resource groups to support personal growth.
Work environment and culture
Cencora promotes an inclusive culture focused on purpose, wellness, equal opportunity, and reasonable accommodations for disabilities.
Company information
Cencora is an innovative healthcare company dedicated to improving lives of people and animals, with affiliated companies like IntrinsiQ Specialty Solutions, Inc.
Team overview
The specialist will join a small, efficient team providing remote support for the InfoDive system.
Unique job features
The role includes unique opportunities to support a specialized healthcare software product and collaborate closely with sales and technical teams.
Company overview
Cencora, formerly known as AmerisourceBergen, is a leading global pharmaceutical solutions company headquartered in Conshohocken, Pennsylvania. The company specializes in sourcing and distributing pharmaceutical products and providing healthcare solutions to improve patient care worldwide. With over 46,000 employees and operations in more than 50 countries, Cencora generates significant revenue through its extensive network of healthcare services, including drug wholesaling and contract research. The rebranding to Cencora in 2023 marks a strategic move to unify its global operations and enhance its commitment to creating healthier futures.
How to land this job
Tailor your resume to highlight your experience in medical practice environments, especially your knowledge of Medicare Part B, private payer billing, and reimbursement policies, as these are key to the Client Services Specialist role at Cencora.
Emphasize your proficiency with Practice Management Software Systems and your ability to provide technical support and customer training remotely, showcasing your communication and troubleshooting skills as outlined in the job description.
Apply via multiple platforms including Cencora's corporate careers page, LinkedIn, and other job boards where this position is listed to maximize your application visibility and chances of being noticed.
Connect with current employees in Cencora's client services or InfoDive support teams on LinkedIn; start conversations by referencing recent company initiatives or asking about their experience with the InfoDive system to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'technical support,' 'Medicare Part B,' 'Practice Management Software,' 'problem resolution,' and 'client satisfaction' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts in Cencora’s division, allowing you to focus your time on preparing for interviews and networking.
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