Job summary
Job post source
This job is directly from Astound
Job overview
The Network Support Technician I, II, or III at Astound Broadband monitors and troubleshoots commercial network services to ensure minimal customer impact and maintain network reliability.
Responsibilities and impact
The technician will triage outages, isolate faults, perform remote restorations, monitor equipment using automated tools, escalate issues appropriately, and communicate with internal and external engineers to support voice, video, and data services.
Compensation and benefits
The position offers a base salary range from $22.00 to $28.00 per hour depending on level, plus uncapped commissions, paid time off, holidays, sick leave, medical, dental, vision, life and STD insurance, 401k with employer match, tuition reimbursement, and employee discounts.
Experience and skills
Candidates should have 3+ years in telecommunications or related fields, with knowledge of network protocols, HFC plant, VoIP, RF troubleshooting, Linux commands, LAN/WAN, OSI model, subnetting, Cisco iOS, power plant systems, and strong communication and critical thinking skills; Cisco CCNA and Google G-Suite are preferred.
Work environment and culture
Astound values customer care, teamwork, integrity, and fun, promoting a diverse, equitable, and inclusive workplace where employees feel respected and empowered.
Company information
Astound Broadband is a telecommunications company focused on delivering voice, video, and data services with a 24/7 operations center to support commercial customers.
Team overview
The technician reports to the CNOC Manager/Supervisor and works within a team in a 24/7 Commercial Network Operations Center environment.
Job location and travel
The role offers a potential hybrid work environment and is specific to Washington with salary details provided for that region; other locations may vary.
Unique job features
The job features a 24/7 operational environment with opportunities to work on multiple technologies and use advanced network monitoring and restoration tools to support enterprise customers.
Company overview
Astound is a global provider of customer experience (CX) solutions, specializing in digital transformation and IT services. They generate revenue by offering a range of services including customer support, IT consulting, and managed services to businesses across various industries. Founded in 2018, Astound leverages advanced AI and machine learning technologies to enhance customer interactions and streamline business processes, positioning itself as a leader in the CX industry.
How to land this job
Position your resume to clearly showcase your experience with network troubleshooting, remote restoration, and use of NOC tools, emphasizing familiarity with protocols like VoIP, LAN/WAN, and Cisco iOS to match the Network Support Technician role at Astound.
Highlight your ability to work in a 24/7 operations environment, your communication skills, and your experience with monitoring tools and situational awareness in network operations, as these are key to the CNOC Technician position.
Apply through multiple channels including Astound's corporate careers page and LinkedIn to maximize your application visibility for the Network Support Technician role.
Connect with current employees in Astound's Applications, Systems, and Network Operations Department on LinkedIn; use ice breakers like asking about their experience working in a 24/7 CNOC environment or inquiring about the key challenges they face in supporting commercial networks.
Optimize your resume for ATS by including keywords from the job description such as 'network protocols,' 'remote restore,' 'Cisco iOS,' 'VoIP,' 'NOC tools,' and 'trouble isolation' to ensure your resume passes automated screenings.
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