Job summary
Job post source
This job is directly from PENNYMAC
Job overview
The Customer Service Rep I at Pennymac plays a crucial role in providing support to customers, ensuring their inquiries are addressed and contributing to the company's goal of facilitating homeownership.
Responsibilities and impact
Daily responsibilities include answering customer inquiries, providing account information, conducting research to resolve issues, and cross-selling Pennymac products while maintaining a high level of customer service.
Compensation and benefits
The position offers a starting pay of $20/hour with potential performance incentives of $400-$500+ per month, alongside comprehensive benefits including medical, dental, vision, and retirement plans.
Experience and skills
Candidates should demonstrate patience and problem-solving skills, possess computer proficiency, and ideally have experience in the mortgage or financial services industry; bilingual Spanish is a plus.
Career development
Pennymac provides structured training and ongoing support to ensure professional growth, with opportunities to advance within the company.
Work environment and culture
The company values accountability, reliability, and ethics, fostering an inclusive environment where employees feel valued and supported.
Company information
Pennymac is a leading mortgage lender in the U.S., focused on helping homeowners achieve their goals through a comprehensive mortgage platform and a commitment to sustainable growth.
Team overview
The Customer Service team is dynamic, with a focus on collaboration and support, ensuring that team members are equipped to succeed in their roles.
Job location and travel
This position is office-based, requiring attendance at the Pennymac location.
Application process
Interested candidates should apply directly through the Pennymac website, providing necessary documentation as outlined in the application instructions.
Unique job features
The role includes structured training, performance incentives, and a supportive work environment that emphasizes professional development.
Company overview
PennyMac Financial Services, Inc. is a leading national mortgage lender and servicer, specializing in the origination and servicing of residential mortgage loans. Founded in 2008, the company generates revenue through loan origination fees, interest income from mortgage servicing rights, and gains on mortgage loans held for sale. PennyMac has grown rapidly to become one of the largest mortgage lenders in the United States, leveraging technology and customer service to streamline the mortgage process and provide competitive loan products.
How to land this job
Position your resume to showcase your customer service skills, emphasizing your ability to handle inquiries and resolve requests in a high-volume environment, as these are essential for the Customer Service Rep I role at PENNYMAC.
Highlight your experience with effective communication, problem-solving, and critical thinking, as these qualities are crucial for providing exceptional support and navigating customer interactions.
Apply through multiple channels including PENNYMAC's corporate site and LinkedIn to maximize your chances of being noticed for the position.
Connect with individuals in the Customer Service division at PENNYMAC on LinkedIn to learn more about the company culture and expectations; potential ice breakers could include asking about their experiences with the training program or expressing admiration for PENNYMAC's commitment to customer service.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer inquiries,' 'cross-sell,' and 'problem-solving' to ensure your application gets past initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored for the position at PENNYMAC.
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