Job summary
Job post source
This job is directly from White Lodging
Job overview
The Rooms Control Representative at White Lodging coordinates group reservations and guest requests to ensure excellent guest service and smooth room management.
Responsibilities and impact
The role involves managing room blocking, processing group reservations, coordinating with sales and housekeeping, handling check-ins and check-outs, maintaining communication with guests and staff, and ensuring all room and guest requests are met accurately.
Experience and skills
No prior experience required; must pass a certification quiz and be proficient with PMS, MARSHA, Passkey, Delphi, and MS Office.
Work environment and culture
The company values guest focus, teamwork, reliability, and safety, emphasizing a clean, organized work environment and effective communication.
Unique job features
The job requires knowledge of hotel operations and guest service systems, with physical demands including lifting up to 50 lbs occasionally and standing or walking regularly.
Company overview
White Lodging is a hospitality management company that operates a diverse portfolio of hotels, restaurants, and event spaces across the United States. They generate revenue through hotel management contracts, food and beverage services, and event hosting. Founded in 1985 by Bruce White, the company has grown significantly, partnering with major brands like Marriott, Hilton, and Hyatt. White Lodging is known for its commitment to exceptional guest experiences and innovative service solutions, making it a prominent player in the hospitality industry.
How to land this job
Position your resume to emphasize your strong guest service skills, attention to detail, and ability to manage group reservations and rooming lists effectively, as these are core to the Rooms Control Representative role at White Lodging.
Highlight your proficiency with property management systems like PMS, MARSHA, Passkey, and Delphi, along with your computer skills in MS Office, since technical competence is crucial for this position.
Apply through multiple platforms including White Lodging's corporate careers site and LinkedIn to maximize your chances of being noticed by recruiters for this role.
Connect with current employees in the Rooms Control or Front Office divisions at White Lodging on LinkedIn; start conversations by commenting on their recent posts about hospitality trends or asking about their experience working with group reservations and guest services.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'room blocking,' 'group reservations,' 'PMS,' and 'communication skills' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple job boards, identify and connect with relevant White Lodging contacts on LinkedIn, and optimize your resume for ATS, freeing you to focus on preparing for interviews and networking.
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