Job summary
Job post source
This job is directly from Buxton
Job overview
The Service Desk Administrator at Buxton supports IT systems and tools to ensure smooth operations and reliable technical support for a hybrid workforce, impacting overall organizational efficiency.
Responsibilities and impact
The role involves troubleshooting technical issues, managing service desk tickets, maintaining documentation, supporting system maintenance and upgrades, collaborating across departments, providing support in hybrid environments, participating in on-call schedules, and conducting security reviews.
Compensation and benefits
The salary range is $70,000 to $80,000 for the Fort Worth, TX area, with potential performance bonuses. Benefits include comprehensive health plans, immediate coverage, unlimited time off, 401(k) with company match, and an employee assistance program.
Experience and skills
Candidates need 6+ years of IT support experience, proficiency with Windows and macOS, expertise in Microsoft Active Directory, Azure AD, Microsoft 365, Intune/Endpoint Manager, networking fundamentals, endpoint protection, and strong communication skills. Experience with hybrid workforces and security best practices is a plus.
Work environment and culture
Buxton values diversity, inclusion, and an environment where employees feel empowered to bring their authentic selves, supporting a hybrid work model with a commitment to belonging and support.
Company information
Buxton is a global leader in retail customer analytics, recently expanding through acquisitions to enhance omni-channel customer engagement solutions.
Job location and travel
The position is hybrid based in the United States, requiring three days per week onsite work, with flexibility for remote support.
Application process
Employment requires a background check and U.S. work authorization; visa sponsorship is not available.
Unique job features
The role offers a hybrid work environment, involvement in security and vulnerability remediation, and participation in a rotating 24/7 on-call schedule.
Company overview
Buxton is a leading customer analytics company that specializes in providing data-driven insights to help businesses make informed decisions about site selection, marketing strategies, and customer engagement. They generate revenue by offering subscription-based access to their proprietary analytics platform and consulting services. Founded in 1994, Buxton has a rich history of leveraging advanced analytics and technology to support a diverse range of industries, including retail, healthcare, and municipalities. Their innovative approach and commitment to client success have established them as a trusted partner in the analytics space.
How to land this job
Tailor your resume to highlight your 6+ years of hands-on IT support experience, emphasizing your ability to troubleshoot and resolve complex technical issues across Windows and macOS environments.
Showcase your expertise with Microsoft Active Directory, Azure AD, Microsoft 365 administration, and experience with Intune/Endpoint Manager to align with Buxton's technical needs.
Apply through multiple channels including Buxton’s corporate careers page and LinkedIn to maximize your application visibility for the Service Desk Administrator role.
Connect with IT support or service desk team members at Buxton on LinkedIn; start conversations by commenting on recent company news about their omni-channel growth or asking how they manage hybrid workforce support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Service Desk ticketing,' 'technical troubleshooting,' 'Azure AD,' 'Intune,' and 'endpoint protection' to ensure it passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, discover multiple job posting sites, and identify LinkedIn contacts for networking, allowing you to focus on interview preparation and skill sharpening.
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