Job summary
Job post source
This job is directly from TP
Job overview
The Head, AIML Strategy & Gen AI Lead at TP drives AI/ML and Generative AI strategy and solution delivery to align with business goals and advance AI capabilities for clients and markets.
Responsibilities and impact
The role involves defining and executing AI/ML initiatives, overseeing solution lifecycle from design to deployment, collaborating across teams, mentoring staff, and aligning AI operations with business needs to optimize performance and customer impact.
Experience and skills
Requires 10+ years in AI/ML and Generative AI with expertise in strategy, solution implementation, AI technologies like LLMs and NLP, AI governance, ethics, and leadership of global AI initiatives.
Work environment and culture
TP values diversity, equity, inclusion, and fosters a global innovative culture recognized as a Great Place to Work in 72 countries.
Company information
TP is a global leader with €10 billion revenue, 500,000 employees worldwide, serving 170 countries with digital-first intelligent solutions.
Unique job features
The role features leading cutting-edge AI research and deployment, building a high-performing AI team, and influencing AI strategy at executive levels.
Company overview
TP, also known as Teleperformance, is a global leader in outsourced customer experience management and business process outsourcing (BPO). Founded in 1978 in France, the company provides services such as customer care, technical support, sales, and back-office functions across various industries, including telecommunications, healthcare, and finance. Teleperformance generates revenue by partnering with businesses to handle their customer interactions and operational processes, leveraging its extensive global workforce and advanced technology solutions. With a presence in over 80 countries and serving clients in more than 170 markets, it emphasizes innovation, digital transformation, and multilingual capabilities. Candidates should note its strong focus on employee engagement and corporate social responsibility initiatives, including its "Citizen of the Planet" and "Citizen of the World" programs.
How to land this job
Tailor your resume to emphasize leadership in AI/ML strategy, generative AI solution delivery, and your ability to align AI initiatives with business objectives at a global scale.
Highlight experience in managing end-to-end AI/ML projects, including AI model training, deployment, governance, and cross-functional team collaboration.
Apply through TP's corporate careers site and LinkedIn, ensuring your application reaches multiple channels for maximum visibility.
Connect on LinkedIn with professionals in TP's AI/ML or innovation divisions; start conversations by referencing recent TP AI initiatives or asking about their approach to AI governance and ethics.
Optimize your resume for ATS by incorporating keywords like 'Generative AI,' 'AI governance,' 'MLOps,' 'AI ethics,' 'AI/ML lifecycle,' and 'cross-functional leadership' to pass automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts to network with, saving time and increasing your chances at TP.
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