Integrated Home Care Services, Inc.

Healthcare Customer Service Representative

MIAMI, FLPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Integrated Home Care Services, Inc.

  • Job overview

    The Healthcare Customer Service Representative will ensure positive patient experiences and act as a liaison between the company and patients, contributing to high-quality care delivery.

  • Responsibilities and impact

    Daily responsibilities include handling incoming calls, verifying patient information, troubleshooting equipment issues, processing requests, and ensuring customer satisfaction.

  • Compensation and benefits

    The compensation package includes medical, vision, dental insurance, paid holidays, PTO, employer-paid life insurance, a 401K plan with contributions, and a wellness program with incentives.

  • Experience and skills

    Candidates should have a High School Diploma or GED, 1-2 years of customer service experience in healthcare, effective communication skills, and proficiency in computer applications; bilingual Spanish is a plus.

  • Work environment and culture

    The company promotes teamwork and values patient satisfaction, emphasizing diversity and inclusion in the workplace.

  • Company information

    Integrated Home Care Services, Inc. has been established since 2002, focusing on delivering high-quality in-home care services through skilled professionals and technology.

Company overview

Integrated Home Care Services, Inc. specializes in providing comprehensive home healthcare solutions, including skilled nursing, therapy, and medical equipment delivery. They generate revenue through contracts with insurance companies, Medicare, and Medicaid, offering cost-effective alternatives to hospital care. Founded in 2016, the company has rapidly expanded its services across multiple states, focusing on patient-centered care and leveraging technology to improve healthcare outcomes. Their commitment to quality and innovation has positioned them as a leader in the home healthcare industry.

How to land this job

  • Tailor your resume to highlight your customer service experience, particularly in the healthcare sector, and emphasize your ability to handle inquiries and resolve issues effectively, as this is central to the role at Integrated Home Care Services, Inc.

  • Showcase your communication skills, both verbal and written, as well as your proficiency with EMR/EHR systems, since these are crucial for providing exceptional service to patients.

  • Apply through multiple platforms including the Integrated Home Care Services corporate site, job boards, and LinkedIn to maximize your chances of being noticed for this position.

  • Reach out to current employees in the customer service division on LinkedIn to gather insights about the role and the company culture; ice breakers could include asking about their experiences working there or inquiring about the team dynamics.

  • Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'customer service', 'healthcare', 'problem-solving', and 'multi-tasking', to enhance your visibility during the application process.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and networking while ensuring your resume and applications are tailored and effectively presented.

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