Job summary
Job post source
This job is directly from Grand Sierra Resort
Job overview
The IT Support Technician I at Grand Sierra Resort provides essential help desk and technical support to maintain IT systems and user satisfaction within the company.
Responsibilities and impact
The role involves help desk phone and email support, processing IT requests for equipment and software, performing system backups and monitoring, troubleshooting hardware and software issues, monitoring environmental equipment, assisting customers with technical problems, updating documentation, and following company policies and procedures.
Experience and skills
Candidates should have excellent communication skills, ability to read and interpret technical materials, work independently with minimal supervision, and some experience in help desk or related roles; technical training certificates and knowledge of operating systems, basic networking, and Microsoft Office are preferred.
Work environment and culture
The work environment is indoors, climate-controlled with moderate noise, and may expose employees to odors and secondhand smoke; flexibility for occasional work outside normal hours is required.
Job location and travel
The job is performed indoors at Grand Sierra Resort with a climate-controlled environment and moderate noise levels.
Unique job features
The position requires physical activity such as standing, kneeling, walking, lifting up to 25 pounds, and frequent use of computer and telephone equipment.
Company overview
Grand Sierra Resort is a premier hotel and casino located in Reno, Nevada, offering a wide range of amenities including luxurious accommodations, a casino, multiple dining options, entertainment venues, and recreational activities such as a golf driving range and a spa. The resort generates revenue through its hotel services, gaming operations, dining establishments, and various entertainment and recreational facilities. Originally opened in 1978 as the MGM Grand Reno, the property has undergone several ownership changes and renovations, evolving into the expansive resort it is today.
How to land this job
Tailor your resume to emphasize your experience with help desk support, including handling phone and email inquiries with clear, positive communication, as this is central to the IT Support Technician I role at Grand Sierra Resort.
Highlight your familiarity with technical tasks such as processing IT requests for workstations, printers, phones, and peripheral equipment, along with software installation and troubleshooting hardware and software issues remotely using tools like VPN, VNC, and remote desktop.
Apply through multiple platforms including the Grand Sierra Resort corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current IT support staff or the IT department at Grand Sierra Resort on LinkedIn; start conversations with ice breakers like asking about the team’s current IT challenges or commenting on recent technology upgrades at the resort.
Optimize your resume for ATS by including keywords from the job description such as 'help desk support,' 'software troubleshooting,' 'VPN,' 'remote desktop,' and 'technical training certificates' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.