Job summary
Job post source
This job is directly from Royal Caribbean Group
Job overview
The Lead, CareTeam at Royal Caribbean Group oversees a team of Case Managers to deliver effective case management services for guests experiencing medical or traumatic incidents, ensuring smooth operations and support within the Safety, Security & Environment department.
Responsibilities and impact
The Lead supervises Case Managers and a Senior Analyst, manages schedules, oversees case and program management, ensures quality and compliance, handles billing and invoicing processes, participates in escalation schedules, and may deploy for large-scale incidents.
Compensation and benefits
The company offers a competitive compensation and benefits package along with excellent career development opportunities, though specific salary details are not provided.
Experience and skills
Candidates should have a bachelor's degree in social work, psychology, hospitality management, or related fields, with a master's preferred, at least 5 years in leadership or supervisory roles, experience in crisis intervention or guest services, and proficiency with relevant management and billing systems; PMP certification and cruise industry knowledge are a plus.
Career development
The role offers excellent career development opportunities within a leading global vacation company, including potential growth in leadership and program management roles.
Work environment and culture
Royal Caribbean Group promotes a professional, inclusive, and diverse work environment with a focus on equal employment opportunity and maintaining composure in high-stress situations.
Company information
Royal Caribbean Group is a leading vacation-industry company with global brands like Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, known for innovation and exceptional guest experiences.
Team overview
The Lead reports to the Manager of Corporate Incident Management and oversees a team of Case Managers and a Senior Analyst within the CareTeam, ensuring continuous coverage and effective case handling.
Job location and travel
This position is onsite in Miami, Florida, with potential international travel for large-scale incidents and participation in a rotating on-call schedule.
Application process
Applicants are guided through the application process by recruiters who provide additional details and support; no specific application steps are detailed in the description.
Unique job features
The role includes unique responsibilities such as managing 24/7 case management schedules, overseeing billing processes, and deploying internationally for incident support, distinguishing it from similar roles.
Company overview
Royal Caribbean Group is a global cruise vacation company that operates a fleet of ships under various brands, including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. They generate revenue through ticket sales, onboard services, and excursions. Founded in 1968, the company has a rich history of innovation in the cruise industry, including the introduction of the first mega-ship and continuous advancements in onboard technology and amenities. Their commitment to sustainability and guest experience has positioned them as a leader in the travel and leisure sector.
How to land this job
Position your resume to highlight leadership and team supervision experience, especially managing 24/7 schedules and coaching staff, as these are central to the Lead, CareTeam role at Royal Caribbean Group.
Emphasize your expertise in case management oversight, program management, and familiarity with systems like Riskonnect, SQM, IMS, Tungsten, and UHC, as these technical skills are specifically requested.
Apply through multiple channels including Royal Caribbean Group's corporate career site and LinkedIn to maximize your chances of being noticed by recruiters.
Connect on LinkedIn with employees in the Safety, Security & Environment division or Corporate Incident Management team at Royal Caribbean Group. Use ice breakers like commenting on recent company initiatives in guest safety or asking about their experiences managing large-scale incidents.
Optimize your resume for ATS by incorporating keywords such as 'case management,' 'program management,' 'crisis intervention,' 'staff supervision,' and the specific software tools mentioned in the job description to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify LinkedIn connections for networking, freeing you to focus on preparing for interviews and refining your skills.
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