Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as it mentions TechnoSmarts has a contract position for their client and specifies the role is for a client in Arlington, VA.
Job overview
The Technical Support Analyst 4 role involves providing advanced technical support to enterprise Windows desktop users, ensuring smooth IT operations and customer satisfaction.
Responsibilities and impact
The analyst will issue and troubleshoot workstations and peripherals, manage IT issues using helpdesk tools like ServiceNow and Ivanti, assist customers with software and hardware problems, perform installations and upgrades, conduct root cause analysis, and create job aids for staff.
Experience and skills
Candidates must have strong customer service skills, extensive experience with Windows 11, SharePoint Online, OneDrive, Teams, MS O365, Active Directory, troubleshooting tools, and basic networking; knowledge of software packaging and deployment is preferred.
Job location and travel
The position requires on-site work in Arlington, VA, with no remote option mentioned.
Unique job features
This is a 12-month contract position with potential for extension, focusing on enterprise-level technical support with advanced troubleshooting and customer interaction.
Company overview
TechnoSmarts, Inc. is a technology consulting firm specializing in IT staffing, project management, and software development services. They generate revenue by providing skilled IT professionals to businesses on a contract basis and offering comprehensive tech solutions tailored to client needs. Founded in 1997, TechnoSmarts has built a reputation for delivering high-quality, customized technology services and maintaining strong client relationships. Their expertise spans various industries, including healthcare, finance, and manufacturing, positioning them as a versatile and reliable partner in the tech consulting space.
How to land this job
Tailor your resume to emphasize your extensive experience supporting Windows desktop users in enterprise environments, highlighting proficiency with Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
Showcase your skills in troubleshooting hardware and software issues, managing peripherals, and using helpdesk tools like ServiceNow, Ivanti, and SharePoint to align with the job responsibilities.
Apply through multiple channels such as TechnoSmarts, Inc.'s corporate career site and LinkedIn to maximize your application visibility for the Technical Support Analyst 4 role.
Connect with current employees in TechnoSmarts' technical support or IT divisions on LinkedIn; start conversations by asking about their experience with the on-site support environment or recent projects involving Windows 11 deployments.
Optimize your resume for ATS by incorporating key terms from the job description like 'Windows 11,' 'ServiceNow,' 'Ivanti,' 'Active Directory,' and 'troubleshooting hardware and software,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting platforms, and find relevant LinkedIn contacts, allowing you to focus more effectively on preparing for interviews and skill-building.
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