Job summary
Job post source
This job is directly from Esquire Deposition Solutions, LLC
Job overview
The Coordinator, Service Delivery at Esquire Deposition Solutions plays a key role in managing client interactions and coordinating legal proceeding logistics to ensure excellent client experiences and operational efficiency.
Responsibilities and impact
The role involves handling client communications, managing scheduling and technology support for legal proceedings, maintaining office readiness, assisting with document coordination, and collaborating with teams to resolve client issues and meet quality standards.
Experience and skills
Candidates should have customer service experience, preferably with legal or scheduling background, strong communication and organizational skills, proficiency with Microsoft Office, and a high school diploma or GED; technical aptitude and emotional intelligence are important.
Career development
Esquire offers comprehensive training and growth opportunities within a people-first culture focused on innovation and client satisfaction.
Work environment and culture
The company promotes a people-first culture valuing empathy, professionalism, and continuous improvement in a dynamic office environment with regular client and team interaction.
Company information
Esquire Deposition Solutions is a leader in legal support services known for innovation, professionalism, and high-quality client service.
Job location and travel
This is an office-based role requiring regular in-person interaction with clients and teams, potentially serving as the first point of contact in some offices.
Unique job features
The position is distinguished by its focus on delivering precise, empathetic client service and operational support for legal proceedings using various technology platforms.
Company overview
Esquire Deposition Solutions, LLC is a leading provider of court reporting and deposition services, catering to law firms, insurance companies, and corporate legal departments. The company generates revenue by offering a comprehensive suite of services including real-time reporting, video depositions, and document management solutions. Founded with a commitment to innovation and quality, Esquire has a history of leveraging technology to enhance the efficiency and accuracy of legal proceedings. Their nationwide network of skilled professionals ensures reliable service delivery, making them a trusted partner in the legal industry.
How to land this job
Tailor your resume to emphasize your strong client service skills, highlighting your ability to manage scheduling, client communications, and technology support with empathy and professionalism, as these are core to the Coordinator, Service Delivery role at Esquire Deposition Solutions, LLC.
Highlight experience or aptitude with managing multiple communication channels such as phone, email, and service tickets, and familiarity with technology platforms like Zoom or Webex, to showcase your readiness to handle the operational demands of this position.
Apply through multiple channels including Esquire Deposition Solutions’ corporate career site and LinkedIn to maximize your visibility and chances of being noticed for this role.
Connect on LinkedIn with employees in Esquire’s service delivery or client support teams; use ice breakers such as complimenting recent company initiatives on client experience, asking about their favorite part of working at Esquire, or inquiring about tips for succeeding in this role to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'client experience,' 'service delivery,' 'scheduling coordination,' 'technology support,' 'empathy,' and 'multitasking under pressure' to ensure it passes initial screenings effectively.
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