Job summary
Job post source
This job is directly from Magic Memories
Job overview
The Support Technician - Level 1 role at Magic Memories involves supporting site-deployed systems and photography gear to enhance customer experience in the live entertainment and tourism industry.
Responsibilities and impact
The technician will troubleshoot system and network issues, collaborate with developers and cloud operations, develop procedures and documentation, and support deployments and upgrades to maintain reliable and secure systems.
Compensation and benefits
The position offers full-time employment at $24 per hour with competitive wages, incentives, and opportunities for retail and leadership experience growth.
Experience and skills
Candidates need 4+ years in technical support roles with strong Windows 10 administration skills, familiarity with ticketing systems like ConnectWise and JIRA, deployment experience, and good communication and problem-solving skills; photography gear knowledge is a plus.
Career development
Magic Memories encourages growth and advancement within its expanding enterprise, offering opportunities to expand retail and leadership experience.
Work environment and culture
The company promotes a fun, innovative, and forward-thinking culture focused on making people smile, with a supportive team environment and equal employment opportunity commitment.
Company information
Magic Memories is a global leader in live entertainment and tourism, known for innovation and strong partner relationships, with over 20 years of history capturing and sharing guest memories worldwide.
Team overview
The candidate will join a global infrastructure team working collaboratively on technical operations and system support across various attractions and sites.
Job location and travel
This is a remote/virtual position supporting systems deployed at multiple attraction sites.
Unique job features
The role involves working with innovative technology in a legacy business, focusing on reliable system design, customer experience enhancement, and a culture of continuous technical improvement.
Company overview
Magic Memories is a global company specializing in creating and selling personalized photo and video products at tourist attractions. They partner with various attractions like theme parks, observation decks, and aquariums to capture visitors' experiences and offer customized memorabilia. Founded in 1995 in New Zealand, the company has expanded internationally, leveraging technology to enhance customer engagement and streamline operations. Their revenue model includes on-site sales, online purchases, and digital downloads, making memorable moments profitable through innovative imaging solutions.
How to land this job
Position your resume to highlight your 4+ years of experience in technical support roles, emphasizing Windows 10 system administration and familiarity with ticketing systems like ConnectWise and JIRA.
Focus on showcasing your troubleshooting skills for system and network issues, your ability to deploy and upgrade hardware and software, and your experience creating effective technical documentation and procedures.
Apply through multiple channels including Magic Memories' corporate career site, LinkedIn job postings, and relevant job boards to maximize your application visibility.
Connect with current employees in Magic Memories' global infrastructure or technical support teams on LinkedIn; start conversations by asking about their experience supporting live entertainment technology or how they handle complex deployments at various sites.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'Windows 10 administration,' 'ticketing systems,' 'troubleshooting,' and 'deployment,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
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