Job summary
Job post source
This job is directly from Henkel
Job overview
The Manager Support Local IT NA East at Henkel leads local IT infrastructure support and regional technology projects, ensuring high-quality service and operational efficiency across multiple sites.
Responsibilities and impact
The role involves providing on-site and remote IT support, managing local infrastructure and vendor activities, monitoring ServiceNow tickets, acting as escalation point, leading IT projects over $250,000, supporting business initiatives, and promoting system modernization.
Compensation and benefits
The salary range is $98,000 to $115,000 with benefits including health insurance from day one, paid time off, 401k matching, employee share plans, parental leave, fertility support, and career growth opportunities.
Experience and skills
Candidates need a bachelor's degree in IT, 4-5 years of technical support experience, proficiency with hardware/software support, LAN/WAN knowledge, project management skills, and strong customer service and communication abilities.
Career development
Henkel offers diverse national and international growth opportunities, access to extensive skills development courses, and tuition reimbursement for career advancement.
Work environment and culture
Henkel promotes innovation, sustainability, collaboration, and work-life balance with flexible and hybrid work policies, supporting a diverse and inclusive environment.
Company information
Henkel is a global company known for trusted brands like Persil and Loctite, focusing on innovation and sustainability in consumer and industrial products.
Job location and travel
The position is based at Henkel’s Elgin, IL site with required travel to locations in Arkansas, Illinois, Missouri, and Wisconsin.
Unique job features
This role includes managing complex IT projects exceeding $250,000 and supporting multiple regional sites, offering a blend of on-site and remote work with significant travel requirements.
Company overview
Henkel is a global industrial and consumer goods company headquartered in Düsseldorf, Germany, specializing in adhesive technologies, beauty care, and laundry & home care products. Founded in 1876, Henkel has grown into a multinational corporation with a strong portfolio of brands like Loctite, Schwarzkopf, and Persil. The company generates revenue through the sale of innovative products and solutions in both B2B and B2C markets, leveraging its extensive research and development capabilities to maintain a competitive edge. Henkel is also committed to sustainability and corporate social responsibility, aiming to create value for its stakeholders while minimizing its environmental footprint.
How to land this job
Tailor your resume to highlight experience in managing local IT infrastructure, supporting end-user devices like laptops, desktops, printers, and RF scanners, and overseeing equipment lifecycle including asset disposal, as these are key responsibilities for the Manager Support Local IT NA East role at Henkel.
Emphasize your project management skills, especially leading complex IT projects with budgets over $250,000, coordinating multi-location teams, and ensuring SLA compliance through tools like ServiceNow, as these demonstrate your ability to handle the role’s challenges.
Apply through multiple channels including Henkel’s official corporate careers site and LinkedIn to maximize your application visibility and ensure your resume reaches the appropriate hiring managers and recruiters.
Connect with IT professionals and managers within Henkel’s local IT or regional support teams on LinkedIn; use ice breakers such as mentioning your admiration for Henkel’s innovation in IT infrastructure or asking about their experience managing multi-site support and vendor relationships.
Optimize your resume for ATS by incorporating keywords from the job description such as 'local IT infrastructure,' 'ServiceNow,' 'project management,' 'asset tracking,' 'vendor management,' and 'network services' to increase your chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying relevant Henkel contacts on LinkedIn, allowing you to focus your energy on preparing for interviews and networking effectively.
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