Job summary
Job post source
This job is directly from Modern Aviation
Job overview
The Operations Manager at Modern Aviation oversees the safety, productivity, and service levels of the FBO Line and Customer Service Departments, ensuring operational efficiency and effective communication between teams.
Responsibilities and impact
The role involves managing supervisors and operational staff, developing safe and profitable site practices, recruiting and training employees, conducting performance reviews, organizing meetings, handling emergency procedures, leading service delivery, maintaining customer relations, ensuring safety culture, overseeing maintenance and fuel quality, and completing regulatory reporting.
Compensation and benefits
The company offers employee medical insurance, life insurance, disability coverage, vacation and sick time, paid holidays, HSA funding, 401k match, and options for buy-up medical, dental, vision, flexible spending accounts, and additional life insurance.
Experience and skills
Candidates should have a bachelor's degree or 5-10 years of progressive FBO management experience, a valid driver's license, strong interpersonal and communication skills, and customer relations experience; preferred qualifications include business management knowledge, Microsoft Office proficiency, NATA certification, ramp operations experience, and leadership skills.
Work environment and culture
The company promotes a safety-focused and customer loyalty culture with employee engagement, operating in a physically demanding environment with exposure to mechanical parts, weather, and chemicals, and values equal employment opportunity.
Company information
Modern Aviation is a private equity-backed platform company founded in 2018, focused on acquiring and improving fixed-base operator locations with committed capital for growth through acquisitions.
Team overview
The Operations Manager reports to the General Manager and supervises FBO Line Supervisors, Customer Service Supervisors, and other operational employees, coordinating between departments.
Application process
Applicants should send a cover letter and resume to careers@modern-aviation.com and complete the Predictive Index assessment via the provided link.
Unique job features
The job requires managing multiple departments with a focus on safety, customer service, and operational efficiency in a dynamic aviation environment, including responsibilities for emergency response and regulatory compliance.
Company overview
Modern Aviation is a growing company specializing in the acquisition and operation of fixed-base operators (FBOs) at airports across North America. They provide a range of services including fueling, hangaring, maintenance, and concierge services for private and business aviation customers. The company generates revenue through service fees and fuel sales, leveraging strategic locations to attract high-end clientele. Founded in 2017, Modern Aviation has rapidly expanded its footprint by acquiring established FBOs, positioning itself as a significant player in the aviation services industry.
How to land this job
Position your resume to highlight leadership in managing multi-department teams, focusing on operational efficiency and safety within aviation or related industries, as these are core to Modern Aviation's Operations Manager role.
Emphasize experience in developing and enforcing operational procedures, employee training, performance management, and customer service excellence to align with the job's essential functions.
Apply through multiple channels including Modern Aviation's corporate careers page, LinkedIn job postings, and aviation industry job boards to maximize your chances of visibility and consideration.
Connect with current employees or managers within Modern Aviation’s operations or management divisions on LinkedIn; use ice breakers such as commenting on the company’s recent growth through acquisitions or asking about their experience managing FBO operations.
Optimize your resume for ATS by incorporating keywords from the job description like 'FBO management,' 'operational efficiency,' 'safety procedures,' 'customer service standards,' and 'team leadership' to ensure it passes initial automated screenings.
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