Job summary
Job post source
This job is directly from Esperanza Health Centers
Job overview
The Patient Service Representative at Esperanza Health Centers serves as the primary contact for patients, delivering exceptional customer service and ensuring their needs are met.
Responsibilities and impact
Daily responsibilities include greeting patients, scheduling appointments, verifying insurance, processing payments, and maintaining patient confidentiality while ensuring a positive patient experience.
Compensation and benefits
The hourly rate for this position ranges from $19 to $23, with benefits including medical, dental, vision plans, tuition reimbursement, paid holidays, and paid time off.
Experience and skills
Candidates must have a high school diploma, at least one year of experience in the medical field, excellent customer service skills, and be bilingual in English and Spanish.
Career development
Professional development activities are encouraged, providing opportunities for growth within the organization.
Work environment and culture
Esperanza Health Centers values equal opportunity and fosters a supportive work environment for its employees.
Company information
Esperanza Health Centers is dedicated to providing quality healthcare services, emphasizing patient care and community support.
Team overview
The team consists of dedicated professionals focused on delivering excellent patient service and support.
Job location and travel
The position is located at 3059 W. 26th St.
Application process
Candidates should apply by submitting their resume and any required documentation as specified in the job posting.
Unique job features
This role offers the unique opportunity to directly impact patient experiences and contribute to community health.
Company overview
Esperanza Health Centers is a non-profit organization dedicated to providing comprehensive healthcare services to underserved communities in Chicago. They focus on delivering high-quality, affordable medical care, including primary care, behavioral health, and wellness programs, to individuals regardless of their ability to pay. The organization generates revenue through a combination of government funding, grants, and donations, which supports their mission of improving community health outcomes. Founded in 2004, Esperanza has expanded its reach over the years, establishing multiple locations to better serve the diverse needs of its patients. Their commitment to culturally competent care and community engagement is a cornerstone of their operations.
How to land this job
Tailor your resume to emphasize your experience in customer service, particularly in a medical setting, as this is crucial for the Patient Service Representative role at Esperanza Health Centers.
Highlight your bilingual skills in English and Spanish, as this is a requirement and will be a significant asset in providing excellent service to diverse patients.
Make sure to include specific examples of how you have successfully managed patient inquiries, scheduled appointments, and handled billing issues in previous roles.
Apply through multiple platforms, including the Esperanza Health Centers corporate site and LinkedIn, to broaden your reach and visibility for this position.
Connect with current employees in the front desk or patient services division on LinkedIn to learn more about the role and the company culture. Ice breakers could include asking about their favorite aspect of working at Esperanza or inquiring about the team's approach to patient care.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'patient inquiries', 'insurance verification', and 'HIPAA regulations' to enhance your chances of passing initial screenings.
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