Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Desktop Support Specialist role involves providing first-line IT support to internal staff, ensuring productivity by resolving hardware, software, and system issues efficiently.
Responsibilities and impact
The specialist will support desktops, laptops, VoIP phones, mobile devices, and applications, handle service requests via ticketing systems, manage IT assets, coordinate with vendors, and maintain documentation and hardware/software upgrades.
Experience and skills
Candidates need 2+ years of desktop support experience, CompTIA A+ certification, strong PC hardware and network troubleshooting skills, familiarity with ITIL processes, proficiency in Windows and macOS, and experience with mobile device management and system deployment.
Company overview
iStaff is a staffing and recruitment company specializing in providing tailored workforce solutions to businesses across various industries. They generate revenue by connecting employers with qualified candidates for temporary, permanent, and contract positions, often earning fees based on successful placements or ongoing staffing services. Founded with a focus on streamlining hiring processes, iStaff emphasizes leveraging technology and personalized service to meet client needs efficiently. Candidates should note their commitment to fostering long-term partnerships and their reputation for adaptability in addressing evolving workforce demands.
How to land this job
Tailor your resume to highlight your hands-on desktop support experience, specifically emphasizing your proficiency with Windows and macOS platforms, and your CompTIA A+ certification or equivalent.
Showcase your familiarity with ITIL-based processes and mobile device management tools like Microsoft Intune, as well as your skills in hardware troubleshooting, system imaging, and deployment.
Apply through multiple channels including iStaff's corporate careers page and LinkedIn to maximize your chances of being noticed for the Desktop Support Specialist role.
Connect with current iStaff IT or desktop support team members on LinkedIn to inquire about the role; start conversations by commenting on recent company tech initiatives or asking about their experience with iStaff’s support systems.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'CompTIA A+,' 'ITIL,' 'Microsoft Intune,' 'imaging and deployment,' and 'asset management' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to streamline your applications and networking efforts, allowing you to efficiently tailor your resume, apply through multiple platforms, and identify helpful contacts at iStaff, freeing up your time to focus on interview preparation and skill enhancement.
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