Jones Day

CLEVELAND Help Desk Specialist (Part-Time) - Information Technology (IT)

CLEVELAND, OHPosted a month ago

Job summary

  • Job post source

    This job is directly from Jones Day

  • Job overview

    The Help Desk Specialist role at Jones Day provides IT support to lawyers and staff, ensuring timely problem resolution and contributing to superior client service in a global law firm.

  • Responsibilities and impact

    The specialist will log and troubleshoot IT issues, respond to calls, emails, and voicemails, fulfill service requests, escalate problems appropriately, and document solutions, working remotely with some hybrid options near Cleveland, OH.

  • Compensation and benefits

    The position offers competitive compensation and benefits in a stimulating work environment, typical of a global law firm, though specific salary details are not provided.

  • Experience and skills

    Candidates should preferably have a bachelor's degree in computer technologies, prior help desk or IT support experience, proficiency in MS Office, Outlook, Windows 7/10, strong communication skills, and the ability to work independently and in teams.

  • Career development

    The role offers experience and exposure in a leading global law firm, supporting career advancement and skill building in IT support within a professional legal environment.

  • Work environment and culture

    Jones Day fosters a professional, team-oriented culture emphasizing excellence, client service, and integration across global offices, with remote and hybrid work options available for this role.

  • Company information

    Jones Day is a global law firm with 40 offices worldwide, known for its integrated governance and high client service rankings.

  • Job location and travel

    The job is remote with opportunities for a hybrid schedule, requiring the candidate to be located near the Cleveland, OH office, working Monday to Friday from 9:00 AM to 2:30 PM.

  • Unique job features

    The position includes training and the opportunity to work in a prestigious global law firm with a flexible remote/hybrid work arrangement.

Company overview

Jones Day is a global law firm known for its expertise in a wide range of legal services, including litigation, mergers and acquisitions, and regulatory matters. The firm generates revenue through client fees for legal representation and advisory services across various industries. Established in 1893 in Cleveland, Ohio, Jones Day has grown to become one of the largest law firms in the world, with a presence in major cities across five continents. Notably, the firm has a strong reputation for its client-focused approach and its involvement in high-profile cases and significant corporate transactions.

How to land this job

  • Tailor your resume to emphasize your experience in help desk support, proficiency with MS Office, Outlook, and Windows 7/10, and your ability to troubleshoot and resolve IT issues efficiently in a fast-paced environment like a law firm.

  • Highlight your communication skills, especially your ability to interact with lawyers and staff clearly and professionally, including your experience documenting problems and providing follow-up support.

  • Apply through multiple channels such as Jones Day's corporate careers page and LinkedIn to maximize your application visibility for the Cleveland Help Desk Specialist role.

  • Connect with IT professionals and current Help Desk Specialists at Jones Day on LinkedIn; use ice breakers like commenting on their recent posts related to IT support or asking about the hybrid work culture at Jones Day.

  • Optimize your resume for ATS by including keywords from the job description such as 'help desk support,' 'troubleshooting,' 'MS Office,' 'Windows 10,' 'legal environment,' and 'client service' to ensure your resume passes initial screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts to network with, freeing up your time to prepare for interviews and skill enhancement.

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