Job summary
Job post source
This job is directly from USAA
Job overview
The Auto Appraiser role at USAA involves evaluating and appraising vehicle damage claims remotely for members in the Southeast US, ensuring accuracy and compliance with regulations while delivering exceptional member service.
Responsibilities and impact
The appraiser will investigate and negotiate vehicle damage claims, use digital tools to assess damage, communicate with members and vendors, detect fraud, maintain claim documentation, manage desk workflow, and support catastrophe response operations as needed.
Compensation and benefits
The salary range is $57,970 to $103,870, with pay incentives based on performance. Benefits include comprehensive medical, dental, vision plans, 401(k), pension, life insurance, paid time off, parental benefits, adoption assistance, and wellness programs.
Experience and skills
Candidates need a high school diploma or equivalent, at least 1 year of auto appraising experience, knowledge of P&C insurance policies and estimating platforms like CCC, and must obtain an insurance adjuster license within 90 days. Preferred is 2 years of auto physical damage appraisal experience.
Career development
USAA offers career path planning and continuing education to support professional growth and achievement of career goals.
Work environment and culture
USAA values honesty, integrity, loyalty, and service, fostering a supportive environment focused on empowering military community members and their families.
Company information
USAA is a financial services company dedicated to serving the military community with competitive products, exceptional service, and trusted advice.
Job location and travel
The position is remote but requires the candidate to reside in NC, SC, GA, or FL, with possible travel for inspections and catastrophe response.
Application process
Applications are accepted on an ongoing basis until the position is filled, with encouragement to apply promptly upon viewing the posting.
Unique job features
The role includes using digital tools for damage appraisal, potential face-to-face interactions, and involvement in catastrophe response with flexible work hours including evenings and weekends.
Company overview
USAA (United Services Automobile Association) provides insurance, banking, and financial services primarily to military members and their families. Founded in 1922 by a group of Army officers to insure each other's vehicles, USAA has grown into a Fortune 500 company known for its customer service and financial strength. The company generates revenue through premiums, investment income, and fees for banking and financial services. USAA's commitment to serving military personnel and their families remains a core aspect of its operations and culture.
How to land this job
Tailor your resume to highlight your experience in auto appraising, familiarity with P&C insurance policies, and proficiency with estimating platforms like CCC, emphasizing your ability to evaluate and negotiate vehicle damage claims accurately within regulatory guidelines.
Focus on showcasing your skills in member service, communication, and emotional intelligence, as USAA values exceptional service and proactive communication with members and third parties.
Apply through multiple channels including the USAA corporate careers site and LinkedIn to maximize your application visibility and ensure you don't miss any opportunities.
Connect with current USAA Auto Appraisers or claims professionals on LinkedIn, initiating conversations with ice breakers such as commenting on the importance of member service in insurance or asking about their experience handling complex claims in the Southeast region.
Optimize your resume for ATS by including keywords from the job description like 'auto appraiser,' 'CCC estimating platform,' 'P&C insurance,' 'vehicle damage claims,' 'subrogation,' and 'claim adjudication' to increase your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best job boards, and identifying relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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