Job summary
Job post source
This job is directly from Allied Benefit Systems
Job overview
The Help Desk Technician II at Allied Benefit Systems provides technical support for hardware, software, networks, and other IT systems to end users, ensuring efficient resolution of issues and maintaining system functionality.
Responsibilities and impact
The technician serves as the first point of contact for IT issues via multiple channels, supports onsite and remote users, installs and repairs hardware and software, documents problems in Zendesk, follows SOPs, participates in IT projects, escalates issues, provides customer updates, attends team meetings, and participates in on-call rotations.
Compensation and benefits
The position offers a competitive benefits package including medical, dental, vision, life and disability insurance, paid time off, tuition reimbursement, EAP, and a technology stipend, with compensation contingent on qualifications and interview success.
Experience and skills
Requires 2-4 years of experience with Windows 10, MS Office, Outlook, Active Directory, Office 365, and remote user support; Zendesk experience and certifications preferred; strong communication, analytical, and problem-solving skills are essential.
Career development
The role encourages professional growth and learning, with opportunities to participate in training initiatives and IT projects to enhance skills.
Work environment and culture
The company supports a hybrid onsite and remote work environment, values customer service, accountability, and technical skills, and fosters a high-paced, sometimes stressful but collaborative atmosphere.
Company information
Allied Benefit Systems is an established company providing comprehensive benefit solutions, emphasizing employee support and technological integration.
Team overview
The candidate will join a team focused on IT support and system maintenance, collaborating with management and other technical staff to resolve complex problems.
Job location and travel
This is a hybrid position allowing both onsite and remote work options.
Unique job features
The job includes unique aspects such as participation in weekend coverage, after-hours on-call rotation, and use of Zendesk for issue tracking.
Company overview
Allied Benefit Systems is a third-party administrator specializing in customized healthcare solutions for self-funded employers. They generate revenue by managing employee benefit plans, including medical, dental, and vision coverage, and offering administrative services such as claims processing and compliance support. Founded in 1985, the company has grown significantly, leveraging technology and data analytics to enhance their service offerings and improve client outcomes. Their commitment to flexibility and innovation has positioned them as a leader in the employee benefits industry.
How to land this job
Position your resume to highlight your hands-on experience supporting Windows 10 environments, Active Directory, Office 365, and remote user support, as these are core to the Help Desk Technician II role at Allied Benefit Systems.
Emphasize your ability to manage incident tickets efficiently using tools like Zendesk, demonstrate excellent customer service skills, and showcase your problem-solving and communication strengths to align with the job's essential functions.
Apply through multiple platforms including Allied Benefit Systems’ corporate careers page and LinkedIn to maximize your application visibility and follow up on your submissions.
Connect with IT support staff or help desk team members at Allied Benefit Systems on LinkedIn; start conversations by mentioning your interest in their hybrid work environment or asking about their experience with Zendesk and remote support challenges as ice breakers.
Optimize your resume for ATS by incorporating keywords such as 'Windows 10,' 'Active Directory,' 'Office 365,' 'Zendesk,' 'remote support,' 'incident ticket management,' and 'customer service' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and skill development.
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