Job summary
Job post source
This job is directly from User Interviews
Job overview
The Project Coordinator I at User Interviews manages client projects and recruitment, ensuring customer satisfaction and supporting product usage in a remote, early-stage startup environment.
Responsibilities and impact
The role involves QA and launching recruitment projects, managing recruitment lifecycles, proactive client outreach, covering team absences, providing customer support, and staying updated on product features.
Compensation and benefits
The position offers $24.04/hr ($50,000 annually) with overtime opportunities, performance incentives, full medical and dental coverage, 401k with employer contribution, 4 weeks PTO plus accrual, wellness days, parental leave, stock options, remote work stipends, and annual company retreats.
Experience and skills
Candidates need 1+ year in client-facing roles, preferably with a bachelor's degree, self-starter attitude, comfort with ambiguity, US work authorization, and availability Thursday-Monday 9am-5pm EST; startup, Zendesk, high-volume project, or user research agency experience is a plus.
Career development
The company supports ownership and transparent communication, with a focus on continuous improvement and feedback, fostering professional growth in a remote, collaborative environment.
Work environment and culture
User Interviews promotes a fully remote, inclusive, and diverse culture valuing ownership, feedback, accessibility, equity, and continuous improvement with support from management and peers.
Company information
User Interviews specializes in user research participant recruitment and management, serving clients like Atlassian, Amazon, and Spotify to help build customer-centric products.
Team overview
The candidate will join a distributed, fully remote team that values autonomy, clear communication, and mutual support without micromanagement.
Job location and travel
This is a fully remote position requiring candidates to be located in the United States and work Thursday through Monday, 9am-5pm EST.
Unique job features
The role offers unique benefits like flexible paid parental leave, unlimited wellness days, stock options, remote work stipends, and an annual company retreat enhancing work-life balance and employee engagement.
Company overview
User Interviews is a technology company specializing in participant recruitment and management for user research studies, serving clients ranging from startups to Fortune 500 firms. The company operates an online platform that connects researchers with vetted participants for interviews, surveys, and usability tests, generating revenue through subscription plans and pay-per-project fees. Founded in 2015, User Interviews has become a trusted partner for organizations seeking high-quality research insights, emphasizing transparency, participant diversity, and streamlined workflows. Notably, the company has expanded its offerings to include automated scheduling, incentive management, and integrations with popular research tools. Candidates should be aware of User Interviews’ reputation for innovation in the research operations space and its commitment to improving the user research process for both researchers and participants.
How to land this job
Position your resume to highlight your experience managing client projects and recruitment lifecycles, emphasizing your ability to maintain excellent communication and customer support, as these are core to the Project Coordinator I role at User Interviews.
Focus on showcasing your adaptability, self-starting attitude, and comfort working in ambiguous, fast-paced startup environments, which align closely with User Interviews' culture and expectations.
Apply through multiple channels including the User Interviews corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees in the project management or customer success teams at User Interviews on LinkedIn; use ice breakers such as commenting on recent product releases or expressing enthusiasm about their remote work culture to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'client-facing,' 'project management,' 'recruitment lifecycle,' 'customer support,' 'Zendesk,' and 'startup experience' to ensure it passes automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application platforms, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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