Job summary
Job post source
This job is directly from Central Texas College
Job overview
The IT Desktop Services Tech I at Central Texas College provides first and second-tier end-user technical support and assists with desktop hardware and software installation, setup, repair, and configuration, impacting the college's technical services.
Responsibilities and impact
The role involves providing IT help desk support on a scheduled rotation, performing on-site technical assistance, installing and maintaining desktop computers, and configuring Microsoft Office and Windows operating systems to support college operations.
Compensation and benefits
The position offers an hourly rate of $15.38, full-time hours Monday through Friday with some weekend and evening work possible, and eligibility for coverage under the college's commercial auto and liability insurance policies; employees must wear a standard uniform including steel-toed safety shoes.
Experience and skills
Candidates must have a high school diploma or GED, two years of experience installing and maintaining desktop computers, and one year of experience with Microsoft Office and Windows OS; degrees in related fields may substitute for experience with transcripts required.
Work environment and culture
The job requires willingness to work evenings, weekends, and travel to multiple campuses including a prison facility, indicating a flexible and safety-conscious work environment with uniform requirements.
Company information
Central Texas College is an educational institution with multiple campuses, providing technical services to support its operations and community.
Job location and travel
The position is based at Central Campus with travel to service area campuses including Gatesville Prison, requiring onsite presence and some travel.
Application process
Applicants must submit a resume and may include optional documents such as cover letters, transcripts, letters of recommendation, certifications, and military discharge papers; transcripts are required if claiming a degree.
Unique job features
The job includes unique aspects such as travel to a prison facility, wearing safety gear including steel-toed shoes, and providing technical support in a higher education setting.
Company overview
Central Texas College (CTC) is a public community college that provides accessible and affordable education to students in Central Texas and around the world. Established in 1965, CTC offers a wide range of associate degrees, certificates, and continuing education programs, with a strong emphasis on serving military personnel and their families. The college generates revenue through tuition fees, government funding, and various grants. Notably, CTC has a robust online education platform, allowing it to reach a diverse and global student population.
How to land this job
Position your resume to highlight your hands-on experience installing, operating, and maintaining desktop computers along with your proficiency in Microsoft Office and Windows OS configuration, as these are key requirements for the IT Desktop Services Tech I role at Central Texas College.
Emphasize your technical support skills, particularly first and second-tier help desk experience, troubleshooting, printer maintenance, and familiarity with ticketing systems to align with the job's focus on end-user support and problem resolution.
Apply through multiple online channels including Central Texas College's official employment website and LinkedIn to maximize your application's visibility and ensure you don't miss any updates or additional opportunities.
Connect with IT department staff or Technical Services division employees at Central Texas College on LinkedIn; initiate conversations by mentioning your interest in their IT support team or asking about the typical challenges faced in their help desk environment to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'Microsoft Office,' 'Windows OS,' 'troubleshooting,' 'ticketing system,' and 'hardware maintenance' to ensure your resume passes automated screening.
Use Jennie Johnson's Power Apply feature to automate application submissions, tailor your resume for ATS, and identify relevant LinkedIn connections, allowing you to focus more effectively on preparing for interviews and networking.
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