Job summary
Job post source
This job is directly from OVATION Workplace Services
Job overview
The Desktop Support Technician role at OVATION Workplace Services involves providing local desktop support and troubleshooting hardware, software, and application issues to ensure smooth IT operations.
Responsibilities and impact
The technician will handle inbound support calls, troubleshoot and resolve desktop and peripheral issues, maintain ticket updates, work with third-party vendors, perform preventative maintenance, and support various operating systems and applications.
Experience and skills
Candidates should have a Bachelor's degree or equivalent, CompTIA A+ or MCP certification, 18 months to 5 years of IT experience, proficiency with Windows OS, Active Directory, GPOs, MS Office 365, mobile device management, and strong troubleshooting and communication skills.
Job location and travel
The position requires onsite work with flexibility for off-hours and weekend support as needed.
Unique job features
The role involves working in a project-based environment requiring flexibility and teamwork, supporting a broad range of IT systems including networks, servers, and telecoms.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Position your resume to highlight your 3-5 years of experience in Windows desktop support, emphasizing troubleshooting, hardware/software repair, and ticketing system documentation as described in the job role at OVATION Workplace Services.
Focus on showcasing your proficiency with Windows operating systems (XP through Windows 10), Microsoft Office suites, Active Directory, GPOs, and enterprise antivirus solutions, as well as your ability to support Mac OS and mobile devices.
Apply through multiple platforms including OVATION Workplace Services’ corporate career site, LinkedIn job postings, and reputable job boards to maximize your chances of being noticed for the Desktop Support Technician position.
Connect with IT support and desktop services professionals at OVATION Workplace Services on LinkedIn, initiating conversations by referencing recent company IT projects or by asking about team dynamics and support challenges to create meaningful engagement.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'desktop support,' 'ticketing system,' 'Active Directory,' 'troubleshooting,' and 'hardware/software repair' to ensure your application passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate and streamline your application process, including resume tailoring, multi-channel submission, and LinkedIn networking, so you can focus your energy on preparing for interviews and skill enhancement.
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