Job summary
Job post source
This job is directly from FASHIONPHILE
Job overview
The Lead, Retail Sales & Service Specialist at FASHIONPHILE drives showroom productivity and profitability through strong sales performance and exceptional client experiences, playing a key role in the luxury re-commerce brand's success.
Responsibilities and impact
The role involves leading the sales team, building client relationships, achieving sales goals, supporting store management in daily operations, managing client escalations, and collaborating with back-of-house teams to enhance the customer experience.
Compensation and benefits
The position offers a starting pay of $17.00 per hour plus uncapped commission, medical, dental, and vision coverage, FSA options, paid time off and holidays, 401(k) with match, life and disability insurance, and employee discounts.
Experience and skills
Candidates should have at least 3 years of retail or customer service experience, excellent client service and communication skills, tech-savviness, and preferably experience with luxury goods, leadership, bilingual abilities, and proficiency in Salesforce and Google Workspace.
Work environment and culture
FASHIONPHILE values diversity, creativity, innovation, and authentic impact, fostering a service-driven and high-performing environment aligned with its mission to revolutionize luxury fashion sustainability.
Company information
FASHIONPHILE is a luxury re-commerce company focused on sustainable fashion by extending product life cycles and making ultra-luxury items accessible to a diverse customer base through omni-channel experiences.
Team overview
The role partners closely with the General Manager and Assistant Store Manager and leads the sales team to meet showroom goals and uphold service standards.
Job location and travel
The position is based at FASHIONPHILE's retail showroom in Lehi, Utah, with working hours Monday to Friday, 9:30 AM to 6:00 PM.
Unique job features
The job features leadership responsibilities, a focus on circularity in luxury fashion, use of Salesforce and Google tools, and uncapped commission opportunities.
Company overview
FashionPhile is a leading online platform specializing in the buying and selling of pre-owned luxury handbags, accessories, and jewelry. Founded in 1999, the company has established itself as a trusted marketplace by offering a rigorous authentication process to ensure the authenticity of every item sold. FashionPhile generates revenue through consignment fees and direct purchases of luxury goods, which are then resold at a markup. Notably, the company has partnered with Neiman Marcus, allowing customers to drop off items at select locations, further enhancing its service offerings and market reach.
How to land this job
Tailor your resume to highlight leadership in retail sales, client relationship management, and experience with luxury products such as handbags, accessories, or fine jewelry, emphasizing your ability to drive sales and exceed goals in fast-paced environments.
Focus on showcasing your proficiency with Salesforce, Google Workspace, and Apple products, as well as your skills in coaching and strategic planning to improve team performance and client retention.
Apply through multiple channels including FASHIONPHILE's corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees in the retail or sales leadership divisions at FASHIONPHILE on LinkedIn; start conversations by complimenting recent company initiatives on sustainability or asking about how they foster client loyalty in luxury re-commerce.
Optimize your resume for ATS by incorporating keywords from the job description such as 'sales leadership,' 'client retention,' 'luxury retail,' 'Salesforce,' and 'strategic planning' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms and identify key LinkedIn contacts, saving time and increasing your chances of landing interviews at FASHIONPHILE.
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