Job summary
Job post source
This job is directly from Syneos Health Commercial Solutions
Job overview
The Manager, Client Services at Syneos Health Commercial Solutions is responsible for building trusted customer relationships and supporting account leadership to drive account growth, retention, and renewal.
Responsibilities and impact
The role involves acting as a customer support liaison in meetings, facilitating internal and customer-facing meetings, managing communications like timelines and project plans, and ensuring accurate project documentation and system updates.
Compensation and benefits
The position offers an annual base salary ranging from $80,000 to $100,000, with potential commissions or bonuses based on performance, along with health benefits including Medical, Dental, Vision, a 401k company match, and flexible paid time off and sick time.
Experience and skills
Candidates should have a BA/BS or equivalent experience, strong interpersonal and communication skills, project planning and execution ability, and the capacity to translate customer needs into operational requirements; pharmaceutical or healthcare experience and knowledge of account management tools like Veeva, Salesforce.com, or Smartsheet are preferred.
Career development
Syneos Health offers diverse career paths and opportunities for growth within its Commercial Operations and Leadership teams, encouraging skill development and advancement.
Work environment and culture
The company promotes a diverse, inclusive, and authentic workplace culture focused on employee thriving, development, and quality-of-life balance, with a voluntary COVID-19 vaccination policy and compliance with paid sick time regulations.
Company information
Syneos Health partners with healthcare industry experts to address commercialization challenges, offering global opportunities to improve patient lives through biopharmaceutical therapies.
Unique job features
This role uniquely combines client relationship management with operational project support in a global healthcare commercialization company, offering impactful work that contributes to patient care improvements.
Company overview
Syneos Health Commercial Solutions is a global biopharmaceutical solutions organization that specializes in providing comprehensive commercial services to healthcare companies. They generate revenue by offering a range of services including sales, marketing, consulting, and patient access solutions, aiming to enhance the commercial success of their clients' products. The company was formed through the merger of INC Research and inVentiv Health in 2017, creating a unique biopharmaceutical outsourcing company with both clinical and commercial capabilities. This integration allows Syneos Health to offer end-to-end solutions from clinical trials to commercialization, making it a key player in the biopharmaceutical industry.
How to land this job
Position your resume to highlight your ability to build trusted client relationships and serve as a key liaison between account leadership and customers, emphasizing your communication and interpersonal skills.
Focus on showcasing your project management experience, particularly your skills in planning, executing, and delivering projects, along with your ability to facilitate meetings and manage project documentation effectively.
Apply through Syneos Health's corporate careers page, LinkedIn, and other job boards where this position is listed to maximize your application visibility.
Connect with current employees or managers in Syneos Health Commercial Solutions on LinkedIn, using ice breakers such as commenting on recent company initiatives or expressing interest in their role supporting client accounts to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'client services,' 'project management,' 'customer liaison,' 'Veeva,' 'Salesforce,' and 'account management' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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