Job summary
Job post source
This job is directly from Vertiv
Job overview
The Customer Success Manager at Vertiv is responsible for ensuring compliance with contractual obligations and service level agreements for service customers, enhancing customer relations and operational efficiency.
Responsibilities and impact
Daily responsibilities include managing key customer accounts, coordinating preventive maintenance, providing technical support, and reviewing project documentation to ensure service performance meets expectations.
Experience and skills
Candidates should have 7-10 years of experience, excellent communication and customer service skills, and preferably service industry experience with knowledge of electrical distribution systems.
Work environment and culture
Vertiv values safety, integrity, respect, teamwork, and diversity, promoting a high-performance culture and customer focus.
Company information
Vertiv is a global leader in mission-critical infrastructure technologies, with $5 billion in sales and a strong customer base across nearly 70 countries.
Job location and travel
The position is based in Westerville, Ohio, with a requirement for 25% travel and after-hours availability.
Application process
Interested candidates can apply through the company’s career page at Vertiv.com/Careers.
Company overview
Vertiv is a global provider of critical digital infrastructure and continuity solutions, catering to data centers, communication networks, and commercial and industrial environments. They generate revenue through the sale of hardware, software, and services designed to ensure the reliability and efficiency of their clients' critical applications. Founded in 2000 and formerly known as Emerson Network Power, Vertiv became an independent company in 2016. Key products include power management systems, thermal management solutions, and IT management tools.
How to land this job
Tailor your resume to highlight your experience in customer success, account management, and service coordination, ensuring it reflects your ability to meet contractual obligations and achieve Service Level Agreements for customers at Vertiv.
Emphasize your strong communication skills, customer service orientation, and ability to manage relationships with both customers and internal teams, as these are critical for the Customer Success Manager role.
Apply through multiple platforms, including Vertiv's corporate site and LinkedIn, to maximize your visibility and chances of being noticed for this position.
Connect with individuals in Vertiv's customer success or service divisions on LinkedIn to gather insights about the role and the company culture. Ice breakers could include asking about their experience at Vertiv or discussing recent projects they've been involved in.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'preventive maintenance,' 'customer advocacy,' and 'KPI management' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for the role, and that you're applying through the best channels while identifying networking opportunities.
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