Job summary
Job post source
This job is directly from American Specialty Health Incorporated, as the description references the company multiple times and details their specific systems and policies.
Job overview
The Customer Service Representative, Clinical role at American Specialty Health Incorporated involves handling inbound calls from providers, members, and health plans to assist with benefit information and problem resolution, contributing to customer satisfaction and operational efficiency.
Responsibilities and impact
The representative answers incoming calls and chats, provides accurate information using proprietary systems, logs issues for further research, meets call handling timeframes, attends meetings, completes trainings, and complies with company policies to maintain a secure and professional work environment.
Compensation and benefits
The position offers $15/hour pay and is a remote work-from-home role with company-provided technology; specific benefits like health insurance or retirement plans are not detailed.
Experience and skills
Candidates must have a high school diploma or equivalent, at least one year of customer service experience preferably in an inbound call center, basic computer skills, strong verbal communication, and the ability to navigate multiple systems during calls.
Work environment and culture
The company promotes a respectful, cooperative work environment with a focus on excellent customer service, confidentiality, and compliance with legal and company standards, supporting remote work.
Company information
American Specialty Health Incorporated is a healthcare company focused on providing specialty health services, emphasizing equal opportunity employment and compliance with legal standards.
Job location and travel
This is a remote work-from-home position requiring a stable internet connection with specified speed and a designated work area with company equipment.
Unique job features
The job features remote work with company-provided technology, a focus on clinical customer service in healthcare, and adherence to strict confidentiality and compliance standards.
Company overview
EmergeCore Networks specializes in providing integrated network solutions, focusing on small to medium-sized businesses. They generate revenue through the sale of their flagship product, the IT-100, an all-in-one network appliance that combines routing, switching, and wireless capabilities. Founded in 2001, the company has a history of innovation in simplifying network management, making advanced technology accessible to smaller enterprises. Their solutions aim to reduce complexity and cost, offering robust support and scalability for growing businesses.
How to land this job
Position your resume to emphasize your customer service experience, especially handling inbound calls and resolving issues in a clinical or healthcare setting, matching EmergeCore Networks' focus on provider and member support.
Highlight your ability to multitask and navigate multiple systems during a single interaction, as well as your strong verbal communication and problem-solving skills, which are critical for this role.
Apply through multiple platforms including EmergeCore Networks' corporate careers page and LinkedIn to maximize your application visibility and increase chances of consideration.
Connect with current employees in the Customer Service-Clinical division on LinkedIn; use ice breakers like commenting on their recent posts about healthcare customer service or asking about the remote work culture at EmergeCore Networks to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'inbound call center,' 'customer service,' 'clinical support,' 'problem resolution,' 'multi-tasking,' and 'communication skills' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying on multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and improving your skills.
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