Job summary
Job post source
This job is directly from Baseline Fitness, a franchise location of Planet Fitness.
Job overview
The Opener role at Baseline Fitness involves providing excellent customer service to new and prospective members, contributing to a positive member experience and supporting the club's sales and operations.
Responsibilities and impact
The Opener greets potential members, handles front desk tasks such as answering calls, conducting tours, assisting with member check-ins and account updates, and maintaining club cleanliness, while escalating issues to management as needed.
Compensation and benefits
Benefits include health, dental, vision, critical illness, short term disability, accident, voluntary life, and pet insurance, an HSA, free membership for the employee and a family member or friend, employee appreciation programs, and advancement opportunities.
Experience and skills
Candidates must have honesty, a good work ethic, strong customer service skills, and basic computer proficiency; physical demands include standing and walking 75% of the shift and lifting up to 50 lbs occasionally.
Career development
The role offers advancement opportunities within the franchise location and the broader Planet Fitness network.
Work environment and culture
The company culture emphasizes a Judgement Free Zone®, motivating members and employees to create a positive, inspiring fitness environment with a fun and supportive team.
Company information
Baseline Fitness operates as a franchise of Planet Fitness, one of the largest fitness center franchisors with over 2,000 locations worldwide, focused on affordable, high-quality fitness experiences.
Team overview
The candidate will join a club team led by a Club Manager, including roles like Manager in Training and Team Lead, working collaboratively to serve members.
Job location and travel
The job is located at a Baseline Fitness club, with no specific travel requirements mentioned; the environment involves physical activity and front desk interaction.
Unique job features
The job is unique in its focus on creating a welcoming fitness environment within the Judgement Free Zone® and offers a variety of insurance benefits and free gym membership as perks.
Company overview
Baseline Fitness is a rapidly growing company specializing in providing high-quality, accessible fitness solutions through its network of gyms and online platforms. They generate revenue through membership fees, personal training sessions, and the sale of fitness-related products and services. Founded in 2015, Baseline Fitness has quickly expanded its presence, emphasizing a community-focused approach and innovative fitness programs. The company is known for its commitment to inclusivity and fostering a supportive environment for all fitness levels.
How to land this job
Position your resume to highlight your strong customer service skills, ability to handle multiple front desk tasks, and your dedication to creating a positive member experience at Baseline Fitness.
Emphasize your communication skills, problem-solving abilities, and experience with basic computer proficiency, as these are key to managing member interactions and administrative duties effectively.
Apply through multiple channels including Baseline Fitness's corporate website, LinkedIn, and other job boards where the opening is listed to maximize your chances of being noticed.
Connect with current employees in the customer service or club management teams at Baseline Fitness on LinkedIn; start conversations with ice breakers like commenting on their dedication to the Judgement Free Zone® culture or asking about their favorite part of working at the club.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'member experience,' 'front desk tasks,' 'problem solving,' and 'basic computer proficiency' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms for submission, and find relevant LinkedIn contacts to network with, saving you valuable time and increasing your chances of success.
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