Job summary
Job post source
This job is directly from Denali Advanced Integration
Job overview
The Technical Support Specialist I is essential for ensuring the operational efficiency of Denali's solutions through on-site technical support and customer satisfaction.
Responsibilities and impact
Daily responsibilities include installing and maintaining Denali Solutions, troubleshooting issues, training end-users, and collaborating with clients and engineering teams.
Experience and skills
Candidates should have a high school diploma and 1-3 years of hardware/software/IT experience, along with strong troubleshooting skills and communication abilities.
Work environment and culture
The work environment is professional, utilizing standard office equipment, with an emphasis on effective communication and collaboration.
Company information
Denali Advanced Integration specializes in providing technology solutions and services, focusing on customer satisfaction and operational efficiency.
Job location and travel
This position operates in a professional office environment with travel to customer locations as needed.
Company overview
Denali Advanced Integration is a leading technology integrator that provides enterprise IT solutions and services to businesses worldwide. They specialize in digital transformation, IT consulting, managed services, and technology deployment, making money through service contracts, product sales, and consulting fees. Founded in 1992, Denali has grown significantly, earning recognition for its innovative solutions and customer-centric approach. Their partnerships with major tech companies like Cisco, Dell, and Microsoft further enhance their market position and service offerings.
How to land this job
Position your resume to showcase your experience in providing technical support, troubleshooting hardware and software issues, and delivering customer training, as these are essential for the Technical Support Specialist I role at Denali Advanced Integration.
Highlight your strong communication skills and ability to collaborate with clients, as well as your experience in maintaining accurate documentation of installations and configurations, which are critical competencies for this position.
Apply through multiple platforms, including Denali Advanced Integration's corporate website and LinkedIn, to maximize your chances of being noticed for this role.
Connect with professionals in Denali's technical support division on LinkedIn to gain insights about the position; ice breakers could include discussing a recent technical project or expressing interest in their solutions.
Optimize your resume for ATS systems by including relevant keywords from the job description such as 'technical support', 'troubleshooting', and 'customer satisfaction' to increase the likelihood of passing initial screenings.
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