Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Remote Tier 1 Helpdesk Technician role involves providing first-level IT support remotely, troubleshooting common technical issues to ensure smooth IT operations for clients.
Responsibilities and impact
The technician will respond to support tickets, troubleshoot software and hardware issues, assist users via remote tools, document interactions, escalate complex problems, and support onboarding processes.
Compensation and benefits
The position offers a salary range of USD 45K to 52K per year and is fully remote within the United States.
Experience and skills
Candidates should have at least 1 year of Tier 1 helpdesk experience, proficiency with Windows 10/11, macOS, Microsoft 365, remote desktop tools, basic networking knowledge, and strong communication skills.
Company information
Beechwood IT Solutions focuses on delivering high-quality, cost-effective IT consulting and application services with a commitment to project success and reliable partnerships.
Job location and travel
The job is fully remote within the United States, requiring a reliable internet connection and a professional remote workspace.
Company overview
Emma of Torre.ai appears to be a company involved in project design and technical leadership, with job postings for roles such as Project Design Lead and Technical Director, indicating a focus on engineering, management, and strategy. The company is based in Torrance, California, and offers full-time positions, suggesting a stable organizational structure. While specific details about their products or services are not provided, the emphasis on design and technical direction implies involvement in technology-driven projects or solutions. The company likely generates revenue through project-based work or consulting in engineering and design fields. There is no significant historical information or notable events mentioned in the available data.
How to land this job
Position your resume to highlight your proficiency in Windows 10/11, macOS, Microsoft 365, and remote desktop tools like TeamViewer or AnyDesk, as these are core to the Tier 1 Helpdesk Technician role at Emma of Torre.ai.
Emphasize your experience troubleshooting common IT issues such as software errors, login problems, email configurations, and network connectivity, along with your ability to document and escalate tickets effectively using systems like Freshdesk or Zendesk.
Apply through multiple platforms including Emma of Torre.ai's corporate website, LinkedIn, and job boards where Beechwood IT Solutions posts openings to maximize your application visibility.
Connect on LinkedIn with current Tier 1 or Tier 2 support staff at Emma of Torre.ai or Beechwood IT Solutions, using ice breakers like commenting on recent company tech initiatives or asking about their experience with remote support tools.
Optimize your resume for ATS by including keywords from the job description such as 'Tier 1 technical support,' 'remote desktop tools,' 'Windows 10/11,' 'macOS,' 'network connectivity,' and 'ticketing systems' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, helping you focus your energy on preparing for interviews and skill development.
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