Job summary
Job post source
This job is directly from Sandvik
Job overview
The Customer Service Representative at Sandvik supports customer interactions and order processing to enhance customer satisfaction and sales efficiency.
Responsibilities and impact
The role involves processing orders, handling billing inquiries, resolving complaints, providing timely customer responses, and collaborating with the sales team to meet sales goals.
Compensation and benefits
The position offers a competitive benefits package including life, health, dental, and disability insurance, paid time off, paid holidays, a 401(k) retirement plan, and professional development opportunities.
Experience and skills
Candidates should have an associate degree or equivalent experience with at least ten years in customer service related to sales, strong communication skills, multitasking ability, and SAP experience is a plus.
Career development
Sandvik provides opportunities for professional development, training, and career advancement.
Work environment and culture
Sandvik promotes an inclusive and equal opportunity work environment with accommodations for disabilities and a focus on diversity and fairness.
Company information
Sandvik Mining and Rock Solutions is a global company specializing in mining and construction tools, known for innovation and expertise in rotary drill bits and related products.
Team overview
The candidate will join the Terelion team, part of Sandvik, working closely with sales and customer service colleagues in a fast-paced environment.
Job location and travel
The job is located in Irving, TX, with no specific mention of remote work or travel requirements.
Application process
Applicants should apply online at Sandvik's careers website and can contact HR Support for accommodations during the application process.
Unique job features
The role offers engagement with a global company known for innovation in mining tools and a dynamic, supportive work environment.
Company overview
Sandvik is a global engineering company specializing in mining and rock excavation, metal-cutting, and materials technology. They generate revenue through the sale of advanced machinery, tools, and services that enhance productivity and safety in various industries. Founded in 1862 in Sweden, Sandvik has a rich history of innovation and has grown to become a leader in its field, with a strong commitment to sustainability and technological advancement.
How to land this job
Position your resume to highlight your experience in customer service roles related to sales, emphasizing your communication skills, ability to multitask, and structured work approach, as these are key for the Sandvik CSR role.
Emphasize any experience with order processing, billing inquiries, complaint resolution, and working with sales teams to improve customer satisfaction and sales efficiency, aligning closely with the job description.
Apply through multiple channels including Sandvik's official careers website and LinkedIn to maximize your visibility and chances of getting noticed for this role.
Connect with employees in Sandvik Mining and Rock Solutions or the Terelion division on LinkedIn, using ice breakers like commenting on recent company projects, expressing interest in their customer service approach, or asking for advice on succeeding in the CSR role.
Optimize your resume for ATS by including keywords such as 'customer service,' 'order processing,' 'billing inquiries,' 'complaint resolution,' 'sales support,' and 'SAP experience' if applicable to ensure it passes automated screenings.
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