Job summary
Job post source
This job is directly from EverCommerce
Job overview
The Implementation Manager at EverCommerce leads onboarding for new clients on the Service Fusion platform, ensuring software setup aligns with client workflows to drive long-term success.
Responsibilities and impact
The role involves system setup, training coordination, data import oversight, resolving workflow issues, staying updated on products, contributing to product roadmap, meeting performance metrics, collaborating on projects, and representing the brand at trade shows.
Compensation and benefits
The position offers a base salary of $50,000 to $55,000 USD with variable components, health and wellness benefits from day one, 401k with up to 4% match, flexible time off, employee stock purchase program, and professional development investment.
Experience and skills
Candidates must be technically savvy with strong communication skills, CRM experience, ability to manage onboarding processes, prioritize tasks, and familiarity with web and mobile apps; QuickBooks and Excel experience preferred.
Career development
EverCommerce invests in professional development, offering continuous learning opportunities to support career growth.
Work environment and culture
The company supports a flexible work environment with options for remote, in-office, or hybrid work across multiple countries, emphasizing diversity and inclusion.
Company information
EverCommerce is a Nasdaq-listed service commerce platform providing SaaS solutions to over 690,000 service businesses globally, specializing in home, health, and wellness industries.
Team overview
The Implementation Manager will join the Service Fusion team, which supports nearly 4,000 field service contractors in various service industries.
Job location and travel
This role is remote within the United States with possible travel to corporate headquarters in Denver, Colorado, or other North American offices.
Unique job features
The job features a unique opportunity to work with a leading SaaS platform tailored for field service contractors, combining technical and customer-facing responsibilities in a flexible work setting.
Company overview
EverCommerce is a leading service commerce platform providing integrated SaaS solutions for service-based businesses across various industries, including healthcare, wellness, and home services. They generate revenue through subscription fees for their software solutions, which streamline business operations, enhance customer engagement, and improve marketing effectiveness. Founded in 2016, EverCommerce has grown rapidly through strategic acquisitions, expanding its portfolio to offer a comprehensive suite of tools that cater to the specific needs of service-oriented businesses. Their focus on innovation and customer-centric solutions positions them as a key player in the service commerce sector.
How to land this job
Tailor your resume to highlight your technical savvy, customer onboarding expertise, and ability to manage multiple priorities effectively, as these are key for the Implementation Manager role at EverCommerce.
Emphasize your experience with CRM systems, training delivery, data import coordination, and problem-solving customer workflow issues to align with Service Fusion platform needs.
Apply through EverCommerce's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application reach.
Connect with current Implementation Managers or team members at EverCommerce on LinkedIn; start conversations by referencing their recent posts about onboarding challenges or asking about their favorite tools for managing client setups.
Optimize your resume for ATS by including keywords from the job description such as 'customer onboarding,' 'CRM,' 'technical aptitude,' 'workflow solutions,' and 'training coordination' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions, find multiple application channels, and identify relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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