Job summary
Job post source
This job is directly from Connection
Job overview
The Client Engagement Specialist at Connection ensures exceptional service delivery and execution for complex enterprise accounts, enhancing customer loyalty and lifetime value.
Responsibilities and impact
The role involves managing service delivery, maintaining client engagement, monitoring account health, handling escalations, developing strategies for customer satisfaction, collaborating with analytics, and influencing senior leadership for improvements.
Compensation and benefits
The salary range is $58,000 to $73,563 per year, with competitive benefits including 401k, medical insurance, mental health support, and generous paid time off including wellness and volunteer days.
Experience and skills
Requires a Bachelor's degree or equivalent experience, strong relationship building, communication, project management skills, proficiency in Excel, Power BI, PowerPoint, and knowledge of IT solutions, ERP systems, and client asset management tools.
Work environment and culture
Connection values diversity, creativity, and employee well-being, offering a supportive environment with resources for mental health and work-life balance.
Company information
Connection specializes in IT hardware, software, cloud solutions, and support services, acting as an IT department for IT departments.
Company overview
Connection is a Fortune 1000 Global Solutions Provider specializing in connecting people with technology to enhance growth, elevate productivity, and empower innovation. The company generates revenue by offering a wide range of IT solutions and services, including technical staffing, technology services, and infrastructure management. With annual revenue of $2.8 billion and a workforce of 4,010 employees, Connection has established itself as a significant player in the tech industry. The company is also known for its strong presence in Nashville, Tennessee, where it actively recruits for various technical positions.
How to land this job
Tailor your resume to highlight your experience in managing complex enterprise accounts and your ability to ensure flawless execution of procedures, processes, and reporting as described in the job posting for Connection's Client Engagement Specialist role.
Emphasize your skills in client relationship building, cross-functional collaboration, and influencing senior leadership to drive improvements based on client feedback, which are key responsibilities in this position.
Apply through multiple channels including Connection's corporate careers page, LinkedIn, and other reputable job boards to maximize your application visibility for this role.
Connect with current employees in the Customer Experience or Technology Integration divisions at Connection on LinkedIn, using ice breakers like commenting on recent company initiatives or asking about how they handle client escalations and SLA compliance.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client engagement,' 'service level agreements,' 'cross-functional collaboration,' 'data collection,' 'reporting,' and specific software tools like 'Power BI,' 'JDA ERP,' and 'Service Now.'
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application sources, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.