Job summary
Job post source
This job is directly from Imagine
Job overview
The Technical Support Engineer at Imagine maintains servers, backups, and network infrastructure, providing advanced technical support to internal customers to ensure smooth IT operations.
Responsibilities and impact
The role involves collaborating with the IT team to solve challenges, supporting hardware and operating systems, providing escalated help desk support, automating tasks, managing hardware inventory, supporting software and network equipment, improving support procedures, documenting IT processes, and participating in on-call rotations.
Compensation and benefits
The salary ranges from $65,000 to $76,000 annually, with variations based on location and experience; benefits include medical, dental, vision coverage, paid time off, disability insurance, 401(k) with match, life insurance, tuition assistance, caregiver leave, adoption assistance, and discounts.
Experience and skills
Candidates need at least 4 years of technical support experience, strong Macintosh/Windows administration skills, and scripting experience; preferred qualifications include hardware troubleshooting certifications, experience with SCCM and JAMF/Kandji, knowledge of systems tools and protocols, and a relevant degree or equivalent experience.
Work environment and culture
Imagine values innovation, high-quality solutions, and employee commitment, fostering a collaborative environment focused on delivering impactful visual communications.
Company information
Imagine is a leading visual communications company with over 30 years of industry influence, known for innovative marketing solutions and a commitment to quality.
Job location and travel
The job requires onsite work with a flexible schedule including possible nights, weekends, and on-call duties, supporting a production environment.
Unique job features
The position offers unique opportunities to work with diverse operating systems, automation scripting, and a complex production IT environment with a focus on continuous improvement of support procedures.
Company overview
Imagine is a leading technology company specializing in innovative software solutions and digital transformation services. They generate revenue through a diverse portfolio, including subscription-based software, enterprise solutions, and consulting services. Founded in 2005, Imagine has grown rapidly, establishing a reputation for cutting-edge technology and exceptional customer service. The company is known for its collaborative culture and commitment to sustainability, making it an attractive workplace for forward-thinking professionals.
How to land this job
Position your resume to showcase your 4+ years of technical support experience, emphasizing expertise with both Macintosh and Windows system administration as highlighted by Imagine's requirements.
Highlight your scripting and automation skills, as well as your familiarity with tools like SCCM, JAMF/Kandji, and Active Directory, to align with the job's focus on IT infrastructure and automation.
Apply through multiple platforms including Imagine's official corporate careers page and LinkedIn to maximize your application visibility and improve your chances of being noticed.
Connect with current employees in Imagine's IT or technical support teams on LinkedIn; use ice breakers such as commenting on recent company innovations, asking about their experience with Imagine’s IT environment, or inquiring about how the team handles complex support challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'Macintosh/Windows system administration,' 'scripting and automation,' 'SCCM,' 'JAMF,' and 'Active Directory' to ensure it passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus your time on preparing for interviews and other job search activities.
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