Lab Dispatcher - Remote: 2nd Shift 1pm-7pm ET / Mon-Thu (24 hours)

REMOTEPosted a month ago

Job summary

• Job post source

  This job is directly from TridentCare

• Job overview

  The Lab Dispatcher role at TridentCare involves managing and dispatching service orders to field personnel efficiently during the 2nd shift, supporting lab operations remotely.

• Responsibilities and impact

  The dispatcher is responsible for dispatching orders within 15 minutes, documenting order changes, coordinating ETAs with technicians and facilities, confirming order receipt, rescheduling as needed, and assisting with customer service calls.

• Experience and skills

  Requires a high school diploma or GED, proficiency in Microsoft Office, strong communication skills, and the ability to focus in a busy call center environment. Work-from-home setup with high-speed internet and a private workspace is mandatory.

• Work environment and culture

  The role supports a remote work environment requiring a distraction-free workspace and reliable internet, indicating a structured and technology-reliant culture.

• Company information

  TridentCare is the hiring company, presumably focused on healthcare-related services involving lab operations and field service coordination.

• Job location and travel

  Remote position with a fixed schedule from 1pm to 7pm ET, Monday through Thursday, covering 24 hours of operation.

• Unique job features

  The job features remote work with specific technical and workspace requirements, emphasizing timely communication and coordination in a healthcare service context.

Company overview

TridentCare is a leading provider of mobile diagnostic services, specializing in delivering X-rays, ultrasounds, EKGs, and laboratory services directly to patients in various settings such as nursing homes, assisted living facilities, and private residences. They generate revenue by offering these essential healthcare services on-site, which reduces the need for patients to travel to traditional healthcare facilities. Founded in 1990, TridentCare has grown significantly by focusing on convenience, quality care, and leveraging advanced technology to improve patient outcomes. Their commitment to innovation and patient-centered care makes them a pivotal player in the mobile healthcare industry.

How to land this job

• Tailor your resume to emphasize your experience in dispatching or coordinating field service personnel, highlighting your ability to manage orders efficiently within tight timeframes as required by TridentCare.

• Showcase your proficiency with Microsoft Office tools and strong communication skills, especially your ability to clearly relay information and confirm messages in a busy, call center-like environment.

• Apply to the Lab Dispatcher position through multiple platforms such as TridentCare's official corporate website and LinkedIn to maximize your chances of being noticed.

• Connect with current employees or managers in the dispatch or operations division at TridentCare on LinkedIn; use ice breakers like asking about their experience managing remote dispatch teams or how they handle high call volumes during peak hours.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'dispatch orders,' 'coordinate ETA,' 'customer service calls,' 'Microsoft Office proficiency,' and 'remote work environment' to ensure your resume passes initial screenings.

• Utilize Jennie Johnson's Power Apply feature to automate applying across multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you time and increasing your application effectiveness.