Job summary
Job post source
This job is directly from Scrollmark
Job overview
The Customer Success Manager role at Scrollmark is a high-impact position responsible for defining the customer success experience and building a social community growth platform department within a growing startup.
Responsibilities and impact
The role involves creating and maintaining knowledge bases, conducting account reviews, generating reports, building customer journeys, and influencing product development through customer feedback.
Compensation and benefits
The position offers a salary range of $75,000-85,000 per year with stock options, full medical and dental coverage, and remote work with preference for US-based PST timezone or San Francisco/Sacramento natives.
Experience and skills
Candidates should have 2+ years of customer-facing experience, background in social media marketing or management, strong organizational and communication skills, and familiarity with HubSpot CS Suite is a bonus.
Career development
The role offers the opportunity to build and scale the Customer Success department from the ground up in a fast-growing startup environment.
Work environment and culture
Scrollmark promotes an inclusive, passionate, and supportive culture within a venture-backed early-stage startup.
Company information
Scrollmark is a venture-backed startup focused on social community growth and social media engagement platforms, serving clients like Cetaphil and Old Navy, with $8M raised from top VCs.
Team overview
The candidate will work closely with founding team members and leadership, supporting cross-functional teams with product expertise and customer insights.
Job location and travel
The position is remote, US-based with preference for candidates in the PST timezone or from San Francisco or Sacramento.
Unique job features
This role is unique in that it allows the candidate to build and scale a new department and shape the customer success experience in a pioneering social community growth platform.
Company overview
Scrollmark is a B2B SaaS company based in Milpitas, California, specializing in AI-driven social media marketing automation for brands and creators. Founded in 2022 and formerly known as DropYacht, Scrollmark offers a platform that automates social community management, direct messaging, and engagement analytics to help businesses grow their fanbase, drive revenue, and maximize ROI from social channels. The company’s tools include features like journey mapping, social CRM, and a Conversational AI platform called SocialGPT, which personalizes user interactions and converts engagement into actionable data and conversions. Scrollmark generates revenue through its subscription-based software services, targeting enterprises seeking to optimize organic and paid social media performance. The leadership team includes co-founder and CTO Nikhil Sharma, and the company has attracted investment from firms such as SPIN Labs.
How to land this job
Position your resume to highlight your experience in social media marketing or management, emphasizing your customer-facing roles and familiarity with building processes in startup environments.
Focus on showcasing your organizational, communication, and writing skills, along with any experience using tools like HubSpot CS Suite or similar CRM platforms, as these are key for managing customer success at Scrollmark.
Apply through multiple channels including Scrollmark's corporate careers page, LinkedIn job postings, and relevant startup job boards to maximize your application reach.
Connect with current employees or team members in the Customer Success or Social Media divisions at Scrollmark on LinkedIn. Use ice breakers such as commenting on recent Scrollmark product updates, expressing enthusiasm about their social community growth platform, or asking about their experience working remotely in a startup environment.
Optimize your resume for ATS by including keywords from the job description such as 'customer success,' 'social media engagement,' 'HubSpot CS Suite,' 'customer onboarding,' and 'process building' to increase your chances of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best places to apply, and discover LinkedIn connections to network with, allowing you to focus more on preparing for interviews and refining your skills.
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