Job summary
Job post source
This job is directly from Maximus Global Services
Job overview
The Operations Manager at Maximus Global Services oversees airport operations and supervises staff to ensure safety and excellent customer service at Miami International Airport.
Responsibilities and impact
The role involves managing daily airport operations, supervising staff, scheduling, maintaining budgets, ensuring service quality, handling complaints, communicating operational changes, and aligning performance indicators with company goals.
Experience and skills
Requires a Bachelor's degree or equivalent, 2-3 years of customer service experience, computer literacy in MS Office, English proficiency, and eligibility for airport security clearance; bilingual skills are a plus.
Work environment and culture
The job operates in a professional airport environment emphasizing teamwork, leadership, ethical conduct, and customer focus.
Company information
Maximus Global Services is involved in airport operations management, focusing on safety, customer service, and operational efficiency.
Team overview
The manager supervises security, skycaps, porters, supervisors, and other operative staff at the airport.
Job location and travel
The position is based at Miami International Airport with no travel required and involves active physical demands including standing and walking.
Unique job features
The role requires critical thinking skills and the ability to quickly respond to situations, with responsibilities including maintaining client and employee relationships and ensuring compliance with company policies.
Company overview
Maximus Global Services is a company that specializes in providing comprehensive aviation and travel-related services, including ground handling, cargo management, and passenger services. They generate revenue by offering these services to airlines, airports, and other aviation-related entities, ensuring efficient operations and enhanced customer experiences. Established with a focus on quality and reliability, Maximus has expanded its presence across various regions, adapting to industry changes and technological advancements. The company is known for its commitment to safety, customer satisfaction, and operational excellence, making it a significant player in the aviation services sector.
How to land this job
Tailor your resume to highlight your leadership skills and experience managing daily operations, especially in dynamic environments like airports, which aligns with Maximus Global Services' focus on operational oversight and staff supervision.
Emphasize your ability to manage schedules, control budgets, and maintain service quality, showcasing your competence in balancing operational efficiency with client satisfaction as described in the job description.
Apply through multiple platforms including Maximus Global Services' official corporate website and LinkedIn to maximize your exposure and ensure your application reaches the right recruiters.
Connect with current employees or supervisors in the airport operations or management divisions at Maximus on LinkedIn; start your conversation by commenting on recent company news or asking about the team culture and challenges faced in airport operations.
Optimize your resume for ATS by incorporating keywords such as 'airport operations,' 'staff supervision,' 'budget management,' 'client satisfaction,' 'schedule coordination,' and 'compliance with policies' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.