Job summary
Job post source
This job is directly from Shaker Recruitment Marketing
Job overview
The Help Desk Support Specialist role at Shaker Recruitment Marketing provides IT support to end users, resolving hardware, software, and networking issues to ensure smooth technology operations within the company.
Responsibilities and impact
The specialist will provide helpdesk support for local and remote users including executives, prioritize and resolve IT tickets, install and configure hardware, troubleshoot issues, assist with IT projects, and occasionally travel to offsite locations.
Compensation and benefits
The salary range is $52,000 to $68,000, with bonuses and incentives available. Benefits include medical, dental, vision insurance, 401k with employer match, PTO, parental leave, life and disability insurance, pet insurance, legal insurance, technology stipend, commuter benefits, volunteer time off, and employee assistance programs.
Experience and skills
Candidates should have 2+ years of experience supporting end users, knowledge of Microsoft Office, Windows and Mac OS, mobile platforms, basic networking, Active Directory, Microsoft 365 administration, and strong communication and organizational skills. An associate or bachelor's degree or equivalent certifications in computer technology is required.
Work environment and culture
The company culture is energetic, fun, and talent-driven, promoting innovation and friendliness among colleagues.
Company information
Shaker Recruitment Marketing is a family-owned recruitment advertising and marketing agency established in 1951, specializing in employer branding, media planning, career site development, social media, and mobile solutions.
Team overview
The specialist will work under the IT Director and support the IT team with various tasks and projects.
Job location and travel
The role requires 4-5 days per week in the office with occasional travel to offsite offices or company owner’s homes.
Unique job features
The role involves supporting C-level executives and contributing to small-scale IT projects, offering hands-on experience with diverse hardware and software environments.
Company overview
Shaker Recruitment Marketing is a leading company specializing in recruitment marketing and employer branding solutions. They assist organizations in attracting and engaging top talent by creating customized marketing strategies that highlight the unique aspects of each employer's brand. Shaker makes money by offering a range of services, including digital advertising, creative development, and strategic consulting, tailored to enhance talent acquisition efforts. Founded in 1951, Shaker has a rich history of innovation in recruitment advertising, evolving from traditional print media to cutting-edge digital solutions, making them a pioneer in the industry.
How to land this job
Position your resume to highlight your hands-on experience providing help desk support to local and remote users, emphasizing your ability to troubleshoot hardware, software, and networking issues efficiently.
Showcase your proficiency with Microsoft Office, Microsoft Teams, Windows 10/11, Mac OS, iOS, Android, and basic Microsoft 365 Tenant and Active Directory administration to align with the technical requirements of the role.
Apply through multiple platforms including Shaker Recruitment Marketing’s corporate careers page, LinkedIn, and other reputable job boards to maximize your application visibility.
Connect with current IT team members or the IT Director at Shaker Recruitment Marketing on LinkedIn; start conversations by complimenting recent company projects or asking about the team’s approach to IT support challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'help desk support,' 'troubleshooting,' 'Microsoft 365,' 'Active Directory,' 'networking protocols,' and 'end-user support' to ensure your resume passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn connections, giving you more time to prepare for interviews and other job search activities.
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