Job summary
Job post source
This job is directly from Copart
Job overview
The Remote Customer Service Representative at Copart provides exceptional customer service by facilitating vehicle release and supporting internal and external customers, enhancing the overall customer experience.
Responsibilities and impact
The CSR handles vehicle release coordination, answers and places calls professionally, resolves customer issues using company resources, and may support chat and email communications, contributing to customer satisfaction and company goals.
Compensation and benefits
The position offers an hourly pay range of $16.04 to $24.86, medical, dental, vision insurance, 401k with company match, employee stock purchase plan, paid vacation and holidays, life and AD&D insurance, and employee assistance programs.
Experience and skills
Requires at least one year of customer service office support experience, a high school diploma, excellent communication and customer service skills, proficiency with MS Office, typing speed of 45 WPM, attention to detail, problem-solving skills, and the ability to multitask; bilingual skills are a plus.
Work environment and culture
Copart emphasizes diversity, inclusion, collaboration, and a supportive workplace where employees feel valued and inspired to grow and contribute.
Company information
Copart is a global leader in online vehicle auctions with over 200 facilities worldwide, connecting sellers and buyers across 190 countries through advanced technology and processes.
Job location and travel
This is a remote position allowing work from home.
Unique job features
This role is distinguished by its focus on vehicle release coordination and the potential to expand into chat and email customer support, providing a unique customer service experience.
Company overview
Copart is a global leader in online vehicle auctions, providing a platform for the resale and remarketing of vehicles. They make money by facilitating the sale of vehicles, primarily through online auctions, and charging fees to both buyers and sellers. Founded in 1982, Copart has grown significantly, expanding its operations to over 200 locations in 11 countries. The company is known for its innovative use of technology, including its proprietary auction platform, which has revolutionized the vehicle auction industry.
How to land this job
Tailor your resume to highlight your customer service skills, proficiency with MS Office, and ability to multitask in a fast-paced environment, as these are key for the Remote Customer Service Representative role at Copart.
Emphasize your experience in office support, problem-solving abilities, attention to detail, and communication skills, both written and verbal, to align closely with the job description requirements.
Apply through multiple channels including Copart's official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current Copart employees in the customer service or operations divisions on LinkedIn; start conversations by complimenting their work or asking about their experiences with remote customer service at Copart to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'MS Suite,' 'problem-solving,' 'multitasking,' and 'professional communication' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn connections for networking, saving you valuable time and increasing your chances of landing the role.
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