Job summary
Job post source
This job is directly from Applied Materials
Job overview
The Technical Product Support Engineer III at Applied Materials provides critical technical support and escalation management for customer systems, ensuring optimal performance and successful installations.
Responsibilities and impact
The role involves managing technical support escalations, supporting system installations, providing Alpha and Beta site support for new hardware and software, reviewing engineering change orders, generating performance reports, and creating technical documentation to support field operations.
Compensation and benefits
The salary range is $80,000 to $110,000 with eligibility for bonuses, stock awards, and a comprehensive benefits package including relocation support and travel up to 25%.
Experience and skills
Candidates should have a Bachelor's degree with 4 to 7 years of relevant experience, strong technical knowledge in wet clean and RF plasma systems, and problem-solving skills.
Career development
The position offers opportunities to lead small projects and act as a resource for less experienced colleagues, supporting professional growth within the company.
Work environment and culture
Applied Materials promotes diversity and equal opportunity, with a supportive environment that values consensus building and communication.
Company information
Applied Materials is a leading company specializing in materials engineering solutions, known for innovation in hardware and software systems for manufacturing processes.
Team overview
The candidate will work closely with field engineers, technicians, product support personnel, and engineering teams to ensure customer satisfaction and system performance.
Job location and travel
The position is based in the United States with a 10-day 8-hour shift schedule and requires up to 25% travel; relocation is eligible.
Unique job features
The role includes unique responsibilities such as Alpha and Beta site support for new technologies and involvement in engineering change order processes, distinguishing it from similar positions.
Company overview
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. The company makes money by providing equipment, services, and software to enable the manufacture of semiconductor chips for electronics, flat panel displays for computers, smartphones, and televisions, and solar photovoltaic products. Founded in 1967, Applied Materials has a rich history of innovation and has consistently driven advancements in technology, playing a crucial role in the semiconductor industry's evolution.
How to land this job
Position your resume to emphasize your technical support expertise, especially in handling escalations, system installations, and fleet performance, as these are core responsibilities at Applied Materials.
Highlight your experience with hardware, software, and process troubleshooting, particularly in wet clean and RF plasma systems, to align with the job’s technical requirements.
Apply through multiple channels including Applied Materials' corporate careers page and LinkedIn to maximize your visibility for the Technical Product Support Engineer III role.
Connect with current employees in the product support or engineering divisions on LinkedIn; use ice breakers like commenting on recent Applied Materials innovations or asking about their experience with Alpha and Beta Site support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'system installations,' 'fleet performance,' 'ECO review,' and 'performance metrics' to ensure your application passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, find the best application portals, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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